11 Customer Service Specialist Jobs in Pleasant Prairie, WI
Pleasant Prairie Logistics is Hiring a Customer Service Specialist Near Pleasant Prairie, WI
The Customer Service Specialist will interact with the company’s drivers addressing inquiries/issues. We currently have a Monday through Friday Noon till 9pm shift available. Once training is complete the role can be 100% remote.
Duties/Responsibilities:
- Interacts with customers via telephone or email to provide support and information on truck deliveries.
- Fields driver questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate terminal staff.
- Ensures that appropriate actions are taken to resolve driver problems and concerns.
- Maintains detailed records of driver interactions, complaints, or comments.
- Takes detailed notes on driver accident calls and forwards to appropriate parties.
- Work with other departments and companies to resolve driver issues.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Communication skills including active listening.
- Able to resolve customer issues in a professional manner.
- Computer skills with the ability to learn new software.
Education and Experience:
- High school diploma or equivalent.
Job Summary
Full Time
$41k-51k (estimate)
06/08/2024
06/27/2024
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
