Description

We are Pest-End - one of the fastest-growing, family-owned, and operated pest management companies in New England. Our company culture is single-handedly the most essential component of our continued success. We believe that to succeed as a business, our team members must thrive as individuals. That encompasses passionate and empathetic leadership, a 'think big, act small' mentality, and providing career paths that promote growth and internal promotions. We provide you with everything needed to be successful, competent, and confident in your role with Pest-End.

Account Managers will oversee all access of accounts in their territories, working closely with territory supervisors and clients. Account Managers will be responsible for the maintenance of clients once their initial set up is scheduled in their territories, assigning them the right technician, communicating to clients and techs any important information, overall account maintenance and will add on any new products needed. Any services requiring a change in contract will not be handled by account managers and should go to inside sales. Responsible for overall route completion, meaning confirming all services were completed and any missed services have been rescheduled within 24 hours.

Account Manager responsibilities include but are not limited to:

• Route building for technicians
• Ensure outside technician schedules are efficient and streamlined
• Communicate any route or services changes to technicians and clients
• Manage Route Completion daily
• Strategic scheduling and auditing quarterly to maintain efficiency
• Responsible for all client requests including cancellations, technician change, missed services, complaints, adding additional services, etc.
• Willing to deliver top-notch customer experiences by communicating clearly and effectively with our customers.
• Work with sales and customer services departments to ensure new and existing clients are getting the highest customer service possible.
• Help with overflow from CSR inbound calls when needed.
• Able to help with any other needs a CSR can do for a client to streamline the process for clients and complete it in one phone call.
• Additional office tasks and seasonal projects during the months of October through March.

This position is Monday through Friday, 8 hour shifts, ranging from 8:00 am to 6:00 pm in the office. Work from home may be accommodated if approved by a supervisor beforehand. Seasonal Saturday shifts, from 8 am to 12pm, may be required but will be communicated to account managers with notice.

Requirements

• 18 years or older
• High School Diploma, GED, or equivalent
• Intermediate tech and computer skills
• Comfortable with handling complaints and de-escalating situations
• Comfortable making quick decision in the best interest of the client and company
• Comfortable working with Evolve, Googlesuit, Microsoft 365
• Attention to detail and the ability to multitask in a fast-paced environment
• Firm understand of general pest control services and Pest End service offerings
• 1 years of customer services experience
• Sale experience is a plus but not required
• Pre-employment background check and drug screening
• Ability to work full-time, Monday through Friday, 8 hour shifts, ranging from 8:00 am to 6:00 pm, with Saturday and after hours availability as needed.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit and occasionally required to stand, walk and occasionally bend or kneel. Specific hearing and vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. The employee may occasionally lift and move up to 20 pounds.