About MedZon Health™

MedZon Health™ is a Global Medical Supplier, a leading innovator of medical supplies. MedZon Health™ is taking unprecedented measures to ensure that vital medical supplies are kept in-tock and available. Our purpose is to keep those responding and caring for others well equipped and safe. Our team is accessible and available to assist any time of the day.

MedZon Health™ partners with developers and manufactures to source medical products of the highest standards.

Our headquarters, in Orange County, California, is the anchor to our national network in the United States. We operate as a 24/7 supplier for any urgent needs that may arise.

Our global footprint includes offices and manufacturing plants in the United States, Turkey, Thailand, Malaysia, China, South Korea, and Japan.

The subsidiary, MedZon Logistics was established to operate air, ocean, and ground distribution to ensure rapid delivery, without delay, to our US partners. We are here to meet our unified goal of delivering excellence. source professional

Vision: “To be the world’s leader in Medical Supply Products.”

Mission: “To develop and produce the finest and highest quality medical products in the industry while delivering first class service to our clients.”

Take a closer look.

Join a team where you can be heard, be supported, and always be yourself. At MedZon Health™ we are building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Find the opportunity to build relevant career, be creative, and try new things with the support needed to be successful. Find the MedZon Health™ Business System, which makes everything possible. Witness our shared purpose—helping realize life’s potential—in action. Our work helps improve healthcare to be better and safe.

What you find at MedZon Health™ —and within yourself — might just change the world!

Responsibilities:

• The Product Support Specialist will provide in depth knowledge and support to various internal product and sales teams
• Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group
• Accurately cross-reference and/or research external brands to identify corresponding Medzon Health products
• Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items
• Report product issues/concerns
• Provide administrative support and respond to sales rep questions as needed
• Work to create a product catalog

Qualifications:

• At least 1 year customer service experience
• Bachelor’s degree
• Relevant Work Experience
• Previous healthcare experience a plus

Product Support

Duties:
- Provide exceptional customer service and support to clients
- Assist customers with product inquiries, troubleshooting, and technical issues
- Conduct data entry and maintain accurate customer records
- Analyze customer needs and recommend appropriate products or services
- Upsell and cross-sell products to maximize sales opportunities
- Conduct outbound calls to follow up with customers and ensure satisfaction
- Collaborate with internal teams to resolve customer issues in a timely manner

Skills:
- Excellent communication skills in both English and Spanish (bilingual)
- Strong customer service skills with the ability to handle difficult situations
- Proficient in data entry and ability to maintain accurate records
- Ability to analyze customer needs and recommend appropriate solutions
- Experience in upselling and cross-selling products or services
- Familiarity with outbound calling techniques and strategies

This position requires a candidate who is fluent in both English and Spanish, has strong customer service skills, and is comfortable conducting outbound calls. The ideal candidate will have experience in data entry, upselling, and analyzing customer needs. If you are a motivated individual who enjoys providing excellent customer support, we would love to hear from you.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $55,255.92 - $65,275.95 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Placentia, CA 92870: Relocate before starting work (Required)

Work Location: In person