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Customer Service Excellence
Medzon health Placentia, CA
$50k-65k (estimate)
Full Time 4 Months Ago
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Medzon health is Hiring a Customer Service Excellence Near Placentia, CA

About MedZon Health

MedZon Health™ is a Global Medical Supplier, a leading innovator of medical supplies. Medzon Health™ is taking unprecedented measures to ensure that vital medical supplies are kept in stock and available. Our purpose is to keep those responding and caring for others well equipped and safe. Our team is accessible and available to assist any time of the day.

MedZon Health™ partners with developers and manufactures to source medical products of the highest standards.

Our headquarters, in Orange County, California, is the anchor to our national network in the United States. We operate as a 24/7 supplier for any urgent needs that may arise.

Our global footprint includes offices and manufacturing plants in the United States, Turkey, Thailand, Malaysia, China, South Korea, and Japan.

The subsidiary, MedZon Logistics™ was established to operate air, ocean, and ground distribution to ensure rapid delivery, without delay, to our US partners. We are here to meet our unified goal of delivering excellence.

Vision: “To be the world’s leader in Medical Supply Products.”

Mission: “To develop and produce the finest and highest quality medical products in the industry while delivering first-class service to our clients.”

Take a closer look.

Join a team where you can be heard, be supported, and always be yourself. At MedZon Health™ we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Find the opportunity to build a relevant career, be creative, and try new things with the support needed to be successful. Find the MedZon Health™ Business System, which makes everything possible. Witness our shared purpose—helping realize life’s potential—in action. Our work helps improve healthcare to be better and safe.

What you find at MedZon Health™ —and within yourself — might just change the world!

___________________________________________________________________Responsibilities:

For the role within the Services team, you will be required to have an in-depth knowledge of technical specs and formats

Services work closely with our vendors and clients to process orders, and Marketing client requests for file encoding and to ensure deadlines are met

This person would be involved in bringing efficiencies to Services, processing current jobs ranging from internal systems and processes to client communication, interaction and delivery

Core duties and responsibilities include the following

Other duties may be assigned

Work closely with vendors to quote and track deliverables against budget targets Process client requests for file encoding to ensure deliveries are completed accurately to deadlines

Train new Production Coordinators and Producers as hired

Recommend, implement and troubleshoot new services and workflows for department

Develop and maintain excellent relationships with Medzon personnel, clients and suppliers

Provide advice and guidance on technical issues to clients and Medzon

Attend relevant meetings - weekly internal meetings, deliverables, training courses and showcases

Liaise with external vendors as required

The employee may occasionally lift and/or move up to 10 pound

Qualifications

Solid understanding of common file formats and resolutions

Experience managing internal and external relationships

Excellent written and verbal communication

Excellent interpersonal skills and ability to build strong relationships

Ability to assess and respond at pace to issues across a multitude of media

Proven organizational skills and strong attention to detail

Work well under pressure and thrive managing projects in a fast-paced environment

Self-starter who can demonstrate creative and critical thinking abilities and problem-solving skills
Experience in the creative, media, advertising or tech industries

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Job Type: Full-time

Pay: $40,234.09 - $50,249.66 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person
  • Office

Ability to Relocate:

  • Placentia, CA 92870: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$50k-65k (estimate)

POST DATE

02/07/2024

EXPIRATION DATE

06/27/2024

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