Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for our clients. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, networking, web design and development, and helpdesk implementation and management.

IT Help Desk Technician - (Temp 2-3 months)

Overview:

• IT Service Desk hours are Monday - Thursday from 7:30 am to 5:30 pm and every other Friday from 7:30 am to 4:30 pm.
• Averaging 380 IT Service Desk tickets per month through the central IT Help Desk across all departments.
• Approximately 800 users
• Desktops have been standardized on Windows 10 and are a mix of both HP and Dell machines
• Must have some ticketing system experience

Responsibilities:

• Provide Help Desk services Monday through Thursday from 7:30am to 5:30pm and every other Friday from 7:30am to 4:30pm.
• Diagnose the problem, and when possible, implement corrective actions to resolve the problem. If resolution is not possible, re-assign to appropriate IT staff.
• Assist with establishing procedures for problem management to identify and resolve chronic problems (root cause analysis).
• Remotely resolve computer problems
• Accept and respond to trouble requests that from users computer/IT devices.
• Perform password resets for active directory and key business applications.
• Document desktop system configuration, network configuration, and inventory of software to be supported.
• Log, track, resolve, dispatch, and reroute calls through to resolution approved procedures/ticketing system.
• Apply software updates and patches as required (City uses Quest KACE Systems Management Appliance).
• Update and maintain the ticket management system
• Properly document detailed notes on the status and resolution of issues.
• Initiate the change process to apply a resolution to a problem if required.
• Provide a satisfaction survey to customers when each call for service is closed.

Qualifications:

• Excellent written/communication skills
• Ability to work effectively within a team environment
• Minimum 3 years relevant help desk experience in a customer centric end user support business environment
• City, state or local government experience a plus, though not required

Additional Notes

On-site support required, no remote support options available

Will be assigned to a 9/80 flex work schedule, please see hours of operation above

Job Types: Contract, Temporary

Pay: $26.00 - $30.00 per hour

Expected hours: 40 per week

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person