Summary

The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.

Work Hours : Monday to Friday 08 : 00 - 05 : 00 PM and Alternative saturdays.

Compensation : This hourly, non-exempt position pays from $18 to $20 per hour, with overtime compensated at 1.5 times the base rate.

New hires usually earn between $45,000 and $55,000 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities :

• Ensure effective and efficient handling of customer transactions.
• Accurately record and maintain customer contact information and details.
• Build and maintain strong customer relationships on behalf of the company.
• Handle inbound sales calls and initiate outbound sales calls as necessary.
• Consistently follow up on commitments made to customers in a timely manner.
• Monitor stock levels to facilitate effective handling of customer orders.
• Assist customers in determining their order requirements and needed services.
• Appropriately identify and escalate any customer issues as they arise.
• Provide price quotes, credit terms, and process sales orders accurately.
• Process sales transactions and handle payments accurately and efficiently.
• Coordinate trucking and delivery of materials to customers based on delivery schedules.
• Create shipping orders and packing lists as needed.
• Address any customer issues that may arise during the delivery process.
• Demonstrate a customer-focused approach, effective collaboration, and clear communication within the team.
• Maintain up-to-date knowledge of company products and services.
• Perform any additional duties as required or requested.

Additionally the candidate must meet the following Education and / or Experience requirements :

• High School Education Required. Some college work completed preferred.
• Minimum 2 years customer service experience.
• Clear communication with the ability to use positive language.
• Attentiveness.
• Proven ability to handle multiple tasks at once.
• Goal oriented focus.
• Good mathematical skills; ability to do calculations quickly.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
• Intermediate skills in MS Outlook, Word and Excel.
• Bilingual is (Spanish) preferred

Last updated : 2024-05-20