2 Jobs in Norfolk, VA
Getem Services is Hiring a Customer Service Representative Near Norfolk, VA
- Handle various incoming and outgoing phone calls from new and existing customers regarding a variety of requests (scheduling, billing, service concerns, and general questions).
- Demonstrate excellent communication skills as you interact with customers, with a problem-solving mindset to deliver excellent service.
- Continually expand knowledge of company services and promotions to better serve customers.
- Effectively communicate with customers and technicians to offer the best possible service and support, with the ability to use scheduling software efficiently and effectively (after training).
- Use effective judgment in a wide variety of scenarios and escalate to additional internal support and field technicians as needed.
- Respond to customer inquiries with clarity and knowledge of products and services.
- Ensure technicians have full schedules throughout the month.
- Ensure monthly, quarterly, and annual customers are scheduled properly.
- Complete commission reports monthly for CSR and their technicians.
- Clock in and out every day when coming and leaving work.
- Ensure voice messages, website contact forms, and email requests are handled promptly.
- Handle customer complaints effectively and escalate to the CSR Manager if needed.
- Confirm and finalize technicians' schedules for the week.
RequirementsHigh School Diploma or GED required.
2-5 Years Of Previous Call Center Sales Experience, Preferred.Phone-related customer service experience is a plus.
Familiarity with Microsoft Windows, Word, and Excel applications.
Strong communication, problem-solving, and multitasking skills.
Ability to learn and apply technical information to support customers.
Availability to work flexible hours, including weekends and holidays, as needed.
Company DescriptionPest Control Industry - Commercial and Residential
Pest Control Industry - Commercial and Residential
Job Summary
Full Time
Business Services
$30k-38k (estimate)
04/24/2023
07/21/2024
getem.biz
<25
Business Services
Related Companies
The job skills required for Customer Service Representative include Customer Service, Call Center, CSR, Communication Skills, Billing, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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