ZIM Jobs

Main Purpose of the Role. To manage the activities of the Export Support Services team, optimize its resources, and drive processes that influence the customer experience in line with the company’s vision and values. The position also produces reports and works within a community of managers to improve the overall quality of service to ZIM’s customers. Main Tasks. 1. Establish clear, measurable goals for the Export Services team, in line with the...

Main Purpose of the Role. Support Account Owner efficiently and effectively in day-to-day operations, act as internal point of contact for customers, handle customers’ requests, and manage back office related activities. Main Tasks. Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc. Prepare, update and send quotations (including rate requests from other ZIM ...

Facilitating and providing guidance for employees under my supervision. Proactive and effective planning of vessel operations related to service levels and equipment requirements. Ensuring the efficiency of vessel calls at the designated ports. Coordination of Branch activities with various departments. Finding Cost Savings within Marine Operations. Providing cost and approval for all import and export OOG and break bulk shipments for the designa...

Main purpose of the role. Assist and back up the Trade Manager in maximum volume of cargo onboard the vessels while retaining the highest amount of revenue for the assigned services and vessel yield management. Main Tasks. Establish pricing guidelines for respective trade lines according to BU policy. Manage and coordinate tenders for global awards. Back up and assist OOG/special pricing projects. Set and attain targets for NOR levels and volumes...

Main Purpose of the Role. The Resolution & Dispute Analytics Manager’s main purpose to manage the resolution team and optimize the process of resolving issues related to billing to truckers and customers. It involves identifying, tracking, researching, and communicating with customers to resolve disputes and documenting the resolution. Major Areas of Responsibility. Manage a team of dispute resolution specialists that handles dispute intake and d...

Major areas of responsibility. To support the life-cycle implementation and support of SAP and Company’s best practice within our company. Main Tasks. Manage all relevant financial support. Serve as an SAP support focal point to resolve any SAP related issues. Provides on-site expertise and exercises independent judgment in directing FI/CO process implementation that is critical to successful implementation and sustainment of program business goa...

Main Purpose of the Role. To collect on past due invoices and reduce the over 30 day aging balances. Major Areas of Responsibility. To collect on past due invoices (billed to truckers, ports terminal and railroads), suspend and reinstate interchanges, reduce over 30 day aging balances, handle heavy debtor contact volume by use of phone and emails, generate accurate statements then send them to the debtors, request approval to place uncollectable ...

Main Purpose of the Role. Invoice verification and purchase order verification for all shipping activities related to terminal expenses, port dues expenses, vessel expenses and crew expenses on behalf of ZIM USA. Major Areas of Responsibility. Validate and verify all shipping invoices related to terminal, port dues, vessel and crew expenses against SAP purchase orders and vendor agreements. Main Tasks. Monitor common errors and work on resolution...

Main purpose of the Role. Responsible for Reviewing & Analyze disputes within established KPIs. Ensuring Disputes are handled according to the UIIA’s and FMC regulations. resolving escalated matters involving all customer and trucker communications. Act as Liaison between various departments and Dispute team to facilitate timely resolution. Major areas of Responsibility. Drive efficiency – produce timely dispute resolutions. Promote system’s impr...

Main Purpose of the Role. Ensure that vessels sail at 100% capacity either TEU or weight, depending on the service. Maximize ZIM’s profitability by planning and monitoring the flow of containers to ensure smooth service, cost efficient movement of full and empty containers from origin to final destination, while ensuring highest vessel utilization. To maintain constant communication and coordination with BU, Trade, Logistics, Operations, CS and s...

Main purpose of the Role. The Customer Support Specialist is responsible for coordinating export and import cross functional activities that support the Export Contact Center and GSS. This includes creating bookings, corrections, release of bills of lading, invoicing and managing customer-facing communication through the call center phone system, email, and SmartCS. Main Tasks. Answers incoming emails from internal teams at ZIM and GSS related to...