Project Processor & Coordinator

Position: Project Coordinator

Reports to: Office Manager

Department: Construction

Pay:Hourly

Job Title Summary:

SERVPRO is in the business of emergency restoration. This is a highly specialized field of work that aims to restore homes and businesses that have been damaged or destroyed by all kinds of disasters such as floods, fire damage, smoke damage, mold and anything else that can be conceived of. SERVPRO saves businesses and homes from the brink of destruction and saves our customers’ most important possessions. As a Construction Project Coordinator, your role is to ensure all construction projects are documented properly, input data into the company’s tracking system to keep workflow organized and accurate, alert the project managers to gaps in documentation or communications with customers, and other responsibilities that are listed below. In short, the Construction Project Coordinator helps facilitate the construction process from start to finish, and is responsible for making sure all the documentation tasks associated with them are done correctly and on time.

Project Coordinator Responsibilities:

• Complete daily welcome calls to new customers
• Ensure 100% compliance on Repair Contracts sent to customers
• Ensure all job expenses on company credit cards are documented correctly
• Complete labor tracking sheets daily
• Ensure the tracking system for the construction department is accurate
• Complete and audit Project Manager job budget worksheets
• Create invoices for completed work
• Identify items outside of normal workflow, such as timeline discrepancies, billing mistakes, and forward the information to the Construction Operations Manager or Office Manager
• Other admin duties assigned by Construction Operations Manager and Office Manager

Project Coordinator Responsibilities:

• Must have excellent verbal and written communication skills
• Must have a proven track record of managing highly detailed information across multiple projects
• Must be comfortable having difficult conversations with customers or managers when necessary
• Must be able to navigate difficult situations with professionalism and patience

Project Coordinator Ideal Traits:

• Attention to detail
• Strong multi-tasking abilities
• Self-disciplined to work independently but can also communicate effectively with a team when necessary
• Finds that strictly maintaining processes is extremely important them

Formal Education/Training:

• Associates degree or bachelor’s degree

Normal Working Hours:

This is a full-time position working 7:30 a.m. – 4:00 p.m., Monday – Friday, 40 hours per week.

Note: All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Loan processing: 1 year (Preferred)

Language:

• English and Spanish (Bilingual) (Preferred)

Work Location: In person