We believe that the ability to handle a large volume of work while still maintaining great attention is an asset. As our Consumer Loan–Secured Processor, your natural organizational skills and excellent ability to nail all time-sensitive deadlines will be vital to providing excellent member service. You’ll master the functions in consumer loan processing and be able to flex your skills to share a variety of responsibilities within the department. If you’re seeking a work environment where your professional and personal self can shine … we should talk!

As our Consumer Loan – Secured Processing team member, you’ll:

• Ensure accuracy and prepare secured loan documents for Lender by Phone loan closings
• Handle lender questions and requests regarding consumer loans and DMV/DNR documentation
• Prepare and submit DMV/DNR forms to respective agencies to secure our lien on collateral
• Manage the Remote Loan Closings pipeline, perform quality control, and disburse loan funds upon receipt of electronically signed documents
• Coordinate and monitor the activities of the student loan program, including but not limited to: new applications on loan origination system; disbursements; complete reports; obtaining proof of enrollment, answering lender/member questions, and implement rate changes
• Follow-up with lenders or 3^rd party agencies on items required to secure our lien.
• Communicate frequently with third parties such as dealerships, other Financials, DMV, DNR, and student loan processing company
• Complete loan maintenance requests (deferments/change of collateral).
• Monitor and follow up with lenders on Loan Quality Review items
• Monitor and process emails received in the department-shared inboxes.
• Take member and lender calls in the phone queue and share other duties as needed

An ideal candidate will have a combination of:

• Requires a high school diploma or equivalent degree (GED, HSED)
• One to three years of financial institution experience
• Knowledge of home equity document preparation and/or lending is preferred
• Strong attention to detail and accuracy with matching organizational and time management skills
• Excellent written and verbal communication skills as you work directly with members, internal staff, and third party vendors
• Multi-tasking is a must with the ability to manage several different responsibilities at the same time
• Proficient in the use of Microsoft Office products (i.e. Word, Excel, Outlook)