About us

HEAD OVER WHEELS is a small business in Mechanicsville, VA. We are professional, agile, professional and our goal is to Create a relaxed work environment in a family oriented environment. Make Money, have fun, help out!.

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Growth opportunities

Summary: Customer Service Representative receives payments from customers for goods and services and records the amount received in an accurate manner using the dealership computer system. He/she will also, be responsible for billing of Body Shop repair orders, general filing, and other office duties associated with dealership efficiency. The Receptionist is sometimes the customer's last contact with the dealership and therefore, must represent the dealership in a friendly and professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include:

-Opens Repair Orders with appropriate customer, vehicle, and repair information

-Open new files in CCC one with appropriate customer, vehicle,insurance and repair information

-Checks for new assignments three times a day and calls on those assignments to schedule customers.

-Monitors estimate / drop schedule/parts verification and notifies estimators immediately of any schedule conflicts so that he/she can reschedule appointment if necessary.

-Verify that all work authorizations have been signed. (Autho, POA, House Bill, Check-In)

-Greet customers promptly and professionally.

-Answer telephones, take messages, and respond in a helpful manner to all inquiries regarding the status of customers vehicles in the Body Shop.

-Go through vehicles that have been done and not picked-up and recall customers for pick-ups.

-Go through Total Loss vehicles and call to see when they will be picked up.

-Receives cash and credit card payments from customers and records the amount received at the time of delivery and does a final check to verify where funds are coming from.

-Makes change and issues receipts to customers
Refers customers who have additional questions, to the appropriate individuals.

This position offers the opportunity to work in a dynamic office environment where your skills will be valued and further developed. If you are a proactive individual with excellent administrative skills, we encourage you to apply for this rewarding role.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Work experience in a collison / body shop?
• Work experience using CCC?

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Mechanicsville, VA 23116 (Required)

Work Location: In person