Overview

The IT Help Desk Technician will provide support to users of the organization’s technical products or services. This position plays a critical role in ensuring our employees have seamless access to technology, resolving problems promptly and will maintain a high level of customer satisfaction. The position will be fully on-site in Madison or La Crosse, WI.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Identify, investigate, and research technical problems.
• Manage IT tickets by responding to requests, updating tickets, and escalating when necessary.
• Collaborate with IT team to analyze existing workflows and propose solutions for continuous process improvement.
• Diagnose and troubleshoot hardware, software, and network issues.
• Walk users through problem-solving steps and provide clear instructions.
• Install, configure, and maintain computer system applications.
• Assist in the setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices.
• Document technical issues, solutions, and processes for future references.
• Stay up to date with advancements in technology.
• Collaborate with the IT team members to implement and improve IT processes and procedures.
• Occasional travel up to 10% of time.
• Other duties/responsibilities as assigned.

Qualifications

• Associates degree in computer science or information technology preferred.
• Strong knowledge of Microsoft Windows and Office Suite.
• Knowledge of basic networking concepts.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong understanding of security best practice and ability to implement.
• Excellent customer service, organizational, interpersonal, and written / verbal communication skills

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About First Supply

First Supply® is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales.

First Supply also owns and operates 18 Kitchen & Bath Stores in 5 midwestern states under the Gerhard's Kitchen & Bath and Kohler Signature Store brands. Gerhard's is the largest, most versatile kitchen & bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. The Kohler Signature Stores are a kitchen and bath showroom that provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, exclusively from the Kohler brands!

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.