12 Jobs in Lehi, UT
Cynet Systems is Hiring a Desktop Support Technician Near Lehi, UT
Responsibilities:
- Troubleshoot and replace laptop and PC hardware.
- Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
- Handle problem recognition, research, isolation, resolution, and follow-up for difficult user problems, referring more complex problems to the next level of technical staff.
- Set up, maintain, and troubleshoot.
- Participate in the IT Support queue which will result in assigning and prioritizing open issues.
- Log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets, and walk-up requests reporting technical problems.
- When appropriate, determine the appropriate group for escalation.
- Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
- Perform server and desktop computer updates to safeguard from malicious viruses and malware.
- Manage customer issues and requests by creating, tracking, and documenting technical solutions.
- Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
- Build\deploy new workstations (desktops laptops).
- Install\upgrade hardware\software on Windows workstations.
- Troubleshoot assigned tickets to determine if the issue can be resolved or determine the appropriate group for escalation.
- Maintain positive relations through effective customer follow-up.
- Technical Degree or related work experience.
Job Summary
Contractor
IT Outsourcing & Consulting
$49k-62k (estimate)
05/25/2024
11/27/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
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The job skills required for Desktop Support Technician include Networking, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
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