6 Technical Support Specialist III Jobs in Lehi, UT
New Balance is Hiring a Technical Support Specialist III Near Lehi, UT
Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.
JOB MISSION:
We are actively seeking a skilled and motivated Technical Support Specialist to join our North America Technical Support Team. At New Balance, we seek active learners who love to use modern technology to solve challenging problems. You will be working with the latest technologies and frameworks, as well as working together with the rest of the team to push New Balance as an innovator for years to come.
This role is expected to be in person for 5 days a week, onsite presence.
MAJOR ACCOUNTABILITIES:
- Provide timely support services to on-site and remote employees with technical problems and information technology issues.
- Troubleshoot and resolve hardware, software, and networking issues (including cabling, patching and console support)
- Understanding of Cloud-based solutions and helping to drive automation.
- Assist in identifying and documenting resolution gaps within the Infrastructure Support
- Support and maintain effective relationships with end users up to the executive level and Vendors/third-party providers
- Work with the project team to test and develop systems, new and current
- Drive Continuous Process improvement
- Participates in special projects and other related duties, including lifting parts and packaging, as required
- Understanding of Audio-Visual Technologies. (Microsoft Teams Rooms & Surface Hubs)
- Understanding of MS Teams phones
- Understanding of cloud technologies and virtual server environment
REQUIREMENTS FOR SUCCESS:
- Minimum of 5 years of experience in technical support, helpdesk, and network support position (cabling, DHCP and DNS understanding)
- 2 years of experience with Automation tools & patch management solutions
- Administrating users, groups, & permissions in Azure/Entra AD.
- Working as a contributor or as a manager of small to intermediate-size technology projects.
- Industry-standard incident and change management processes
- Troubleshooting & managing network equipment for a global organization
- Working with 3rd party vendors and contractors
- Ability to lift, bend, twist, and be exposed to heights via lifts and ladders
Highly preferred:
- Senior support or team lead experience
Experience with:
Autopilot for device imaging
Apple, Microsoft, and Android devices
Mobile Device Management (JAMF, Intune & Workspace One)
Presenting and developing training materials to all levels of the organization
Developing and maintaining knowledge base articles
Understanding of Linux or Server environment
ITSM tools such as FreshService
Regular Associate Benefits
Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
Job Summary
Full Time
Retail
$82k-103k (estimate)
05/12/2024
07/11/2024
newbalance.com
BRIGHTON, MA
3,000 - 7,500
1906
Private
JOE PRESTON
$1B - $3B
Retail
Related Companies
About New Balance
NB is a manufacturer and online retailer of athletic shoes and sportswear.
The job skills required for Technical Support Specialist III include Technical Support, Networking, Linux, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist III. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist III. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist III positions, which can be used as a reference in future career path planning. As a Technical Support Specialist III, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist III. You can explore the career advancement for a Technical Support Specialist III below and select your interested title to get hiring information.
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