Job Overview:
We are seeking a reliable and organized Front Desk Personnel to join our team. As a Front Desk personnel, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment whilst providing a smile when patients walk in the doors.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate information is obtained and recorded
- Answer phone calls, respond to inquiries, and provide information about the establishment
- Assist guests with appointments and cancellations
- Handle guest complaints or concerns with patience and professionalism
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Assist with administrative tasks such as filing, insurance verification, scanning, and patient visit counts

Skills:
- Computer literacy with proficiency in Microsoft Excel
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent verbal and written communication skills
- Previous experience in a customer service role is preferred
- Knowledge of medical office procedures including HIPAA

As a Front Desk personnel, you will have the opportunity to work in a dynamic environment where no two days are the same. If you are a motivated individual with excellent customer service skills, we would absolutely love to hear from you!

Note: This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not all-inclusive and additional duties may be assigned.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 28 per week

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Laguna Hills, CA 92653 (Required)

Ability to Relocate:

• Laguna Hills, CA 92653: Relocate before starting work (Required)

Work Location: In person