1 Job in Kendall, FL
Educational Federal Credit Union is Hiring a Contact Center Representative (On-Site) Near Kendall, FL
We encourage you to view and apply directly at edfed.org/careersDuties & Responsibilities:
- Provide world class experience to our members by responding efficiently and accurately, personalize solutions, and ensuring our members feel valued and supported by EdFed.
- Provide account information such as balances, deposit postings, transfer funds, return checks, availability of funds, check clearing, and statement information.
- Assist members with inquiries concerning ACH, Bank by Phone, Online Baking, and Bill Pay.
- Diffusing any elevated concern or issues that members may have and escalating unresolved issues accordingly.
- Refer and route member calls to appropriate personnel, resources, and department to meet their financial needs.
- Achieve referrals by identifying and cross servicing EdFed products and services to meet member’s needs.
- Meet MCC call flow standards.
- Meet or exceed established MCC KPI goals as established by VP and/or Contact Center Manager.
- Maintaining knowledge of EdFed products, services, policies and procedures.
- Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work.
- Applies organizational policies and procedures in all activities.
- Performs other duties as assigned by management.
- Some Saturday work required
- Paid Holiday
- Paid Birthday
- Paid Sick and Personal Days
- Paid Vacation
- Retirement/401K with matching contributions
- Medical, Dental and Vision Insurance
- Life Insurance and Long Term Disability
- Tuition reimbursement for Undergraduate and Graduate courses
- Various Incentive Programs
- Career opportunities
- High School Diploma
- Associates Degree - Preferred
- 1- 2 Years of Call Center / Customer Service
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
As a financial institution, EdFed has been dedicated to providing our members, the South Florida educational community, with quality financial services since 1935. As an employer, we strive to provide staff with challenging career opportunities, great benefits, and a friendly work environment. Confidentiality is of the utmost importance in this position.
Job Summary
Full Time
$34k-45k (estimate)
06/01/2024
07/31/2024
edfed.org
Miami, FL
50 - 100
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The job skills required for Contact Center Representative (On-Site) include Customer Service, Call Center, Products and Services, Verbal Communication, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Representative (On-Site). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Representative (On-Site). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Representative (On-Site) positions, which can be used as a reference in future career path planning. As a Contact Center Representative (On-Site), it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative (On-Site). You can explore the career advancement for a Contact Center Representative (On-Site) below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
03/15/2022: Tacoma, WA
Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
01/20/2022: Chicago, IL
From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
01/09/2022: Columbus, OH
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
01/16/2022: Providence, RI
Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
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Require specialized training to meet the unique demands of the job.
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Minimum of one year of customer service experience, call center experience preferred.
03/27/2022: Sioux Falls, SD
High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
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Requires several soft skills.
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Step 3: View the best colleges and universities for Contact Center Representative.
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