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Finfare is Hiring an IT Service Desk Manager Near Irvine, CA
About FinfareFinfare is dedicated to empowering SMBs by providing the ultimate expense management solution for growing businesses seeking to streamline their financial operations and maximize cash-back rewards. Finfare offers easy expense tracking, personalized spend controls, seamless accounting integration, powerful analytics, and reliable charge card services.
Our cardholders can also promote their brand on our platform to reach new audiences and drive incremental sales.
We are constantly working on redefining the boundaries of digital financial services and aim to stay one step ahead in the ever-evolving fintech landscape.
About The RoleThe IT Service Desk Manager is responsible for keeping up with Finfare’s unprecedented growth and building the team that delivers IT services and projects supporting the business both on time and within budget through proactive team management and leadership.
At this role level, you will: ensure support of existing and emerging information and communications technology services, and provide technical advice to ensure efficient and effective functioning of the organization. This role requires a strong understanding of IT, information security, and data privacy considerations for financial technology, operational processes, and regulatory requirements within the fintech industry. This role collaborates closely with cross-functional teams, including information security, compliance, engineering, product, finance, and customer service, to meet IT needs, maintain compliance requirements (PCI DSS, ISO 27001 and SOC2) and achieve strategic goals.
Responsibilities
Benefits At Finfare
Our cardholders can also promote their brand on our platform to reach new audiences and drive incremental sales.
We are constantly working on redefining the boundaries of digital financial services and aim to stay one step ahead in the ever-evolving fintech landscape.
About The RoleThe IT Service Desk Manager is responsible for keeping up with Finfare’s unprecedented growth and building the team that delivers IT services and projects supporting the business both on time and within budget through proactive team management and leadership.
At this role level, you will: ensure support of existing and emerging information and communications technology services, and provide technical advice to ensure efficient and effective functioning of the organization. This role requires a strong understanding of IT, information security, and data privacy considerations for financial technology, operational processes, and regulatory requirements within the fintech industry. This role collaborates closely with cross-functional teams, including information security, compliance, engineering, product, finance, and customer service, to meet IT needs, maintain compliance requirements (PCI DSS, ISO 27001 and SOC2) and achieve strategic goals.
Responsibilities
- Deliver frontline technical support for Finfare employees.
- Establish and implement ITIL standards.
- Manage incoming help desk tickets and assist employees with technical issues
- Monitor ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary
- Foster positive end-user relationships and drive customer satisfaction.
- Provide Tier 1 support, desktop administration, and telecom delivery for all stakeholders.
- Gather and report operational metrics, accomplishments, and priorities for weekly leadership meetings.
- Escalation and resolution of third-party software/systems issues..
- Develop and maintain technical documentation and IT knowledge base
- Manage Finfare employee onboarding and offboarding
- Manage hardware procurement and monitor asset inventory
- Perform user access and physical inventory reviews
- Maintain documentation to comply with ISO 27001, PCI, and SOC2 controls
- Other duties as assigned.
- Bachelors degree in: Management Information Systems, Information Technology,
- Understanding of data privacy laws including: GDPR, Privacy Shield, CCPA, and others.
- Experience configuring and tuning information technology tools.
- Security considerations of desktop and cloud computing.
- Previous experience in a start-up environment or financial services/fintech environment is strongly preferred.
Benefits At Finfare
- Competitive health, vision, and dental benefits (covering 100% premium for employee and all dependent(s))
- Unlimited PTO
- 401K (with employer matching)
- Catered lunches 3 times a week
- Health and wellness reimbursement
- Employee stock purchase plan (if applicable)
- Work sponsorship (if applicable)
- Parental leave
- Dog days
- Other employee perks
Job Summary
JOB TYPE
Full Time
SALARY
$112k-143k (estimate)
POST DATE
05/30/2024
EXPIRATION DATE
06/27/2024
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The job skills required for IT Service Desk Manager include Help Desk, Customer Service, Leadership, Technical Support, Onboarding, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Manager. Select any job title you are interested in and start to search job requirements.
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