The Salesforce Administrator will be responsible for creating and implementing innovative technology solutions across the organization. This includes both leveraging workflow and process improvements within existing technologies (i.e. Microsoft products, Autotask, Sales Force, etc.) and evaluating, recommending, and implementing new technologies.

This position reports to the VP of Operations and will regularly interface with other members of the Higher Information Group management team. Participation in management meetings are required.

JOB DUTIES AND RESPONSIBILITIES:

• Consult with HIG management team to understand the business need and work collaboratively to develop relevant technology/workflow solutions and efficiency enhancements o Work with VP of Operations to prioritize projects, issues, and requests from management team.
• Lead and manage new technology implementations (i.e. Salesforce, HubSpot, etc.) as approved by senior management; work directly with managers and employees who will be impacted.
• Evaluate and recommend workflow and process improvements via existing or new technologies Leverage and manage all HIG software usage.
• Recommend combining and/or eliminating redundant or unnecessary existing technology tools if appropriate.
• Implement workflow and process improvements as approved by senior management.
• Administer HIG’s primary systems/applications including e-automate, Autotask, Salesforce, UVERCE, Power BI, HubSpot, ZoomInfo, etc. Note: Administration includes security permissions and roles, workflow rules, and configuration management. Support requests will be directed to the Help Desk.

JOB REQUIRMENTS AND QUALIFICATIONS

• A strong understanding of technology and passion for innovation, automation, and process improvement is a must.
• Sales force experience preferred
• Proven experience implementing new technologies in a Project Manager or Team Leader role.
• Ability to work independently and within a team environment with a positive attitude.
• Strong problem-solving skills and passion for innovation
• Ability to manage and juggle multiple priorities effectively.
• Self-motivated, flexible, and dependable
• Excellent communication skills
• Comfortable taking initiative.
• Strong organizational skills
• Business degree or equivalent experience in related field

If you are interested in joining our TEAM, please feel free to reach out to Susan Graham at: 717/652-3310 ext.1067 so I can provide you with additional information.

We are proud to be an Equal Opportunity/Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Ability to Commute:

• Harrisburg, PA 17112 (Preferred)

Ability to Relocate:

• Harrisburg, PA 17112: Relocate before starting work (Required)

Work Location: In person