Business Analyst/Process Analyst

Submitted candidates must be willing to come on-site in Harrisburg when needed

Need local PA or Nearer to PA

Job Summary:

We are seeking an experienced Business Analyst/Process Analyst to join our team. This role involves working closely with product owners, platform architects, and scrum teams to document, analyze, and improve business processes and requirements. Key responsibilities include:

• Defining and documenting customer business functions and processes.
• Developing requirements for new systems and enhancing existing ones.
• Tracking and documenting changes to business and functional specifications.
• Identifying opportunities for process improvements and preparing proposals.
• Leading functional testing and supporting system integration and user acceptance testing.
• Providing technical assistance and training.

Qualifications:

• 5 years of experience in requirements facilitation and documentation.
• High proficiency in Microsoft Word, Excel, and Visio.
• 3 years of experience in agile software development projects.
• Experience in business or technical consulting preferred.
• ServiceNow Platform experience is a plus.
• ITIL v3 or v4 Foundation certification desired.
• Government experience is an advantage.

Essential Skills:

• Strong communication skills, both oral and written.
• Ability to research, assess, and document customer landscapes.
• Effective operation in an agile project environment.
• Ability to work independently and as part of a team.

Apply now to join our dynamic team and contribute to our mission of improving business processes and technology solutions.