Location: Harrisburg, PA (Onsite Position)
Contract Length: 1 yearCandidate will be a member of the Workstation Support Team. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required

• Keep all support tickets up to date and well documented

• As required, provided documentation on issue resolution for other teams

• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Required Skills:

• Develop, test, maintain PC images.
• Experience supporting PC’s in a large domain environment.
• Install and configure PC hardware and peripherals.
• Repair PC’s by replacing hard drives, motherboards, memory, etc.
• Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.
• Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
• Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD).
• Scripting with VBS and PowerShell