At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

**Primary Function/General Purpose of Position**

The Quality Outcomes Specialist ensures the delivery of high quality, excellent care that meets or exceeds regulatory standards and requirements and payor expectations, as well as assisting the organization to successfully achieve organizational objectives for quality and patient safety. This role participates in quality reviews, reporting and performance improvement.

**Essential Job Functions**

Participates in the evaluation, monitoring and compliance with internal and external requirements. Supports regulatory, accreditation, and certification surveys in successful completion.

Prepares and submits quality reports as required by external agencies and payors.Facilitates and supports the quality, patient safety, and performance improvement committee infrastructure.

Provides support for organizational quality, patient safety, and performance improvement committees and projects as needed.

Supports Medical Staff Quality and Peer Review.

Promotes practices that detect, mitigate or prevent harm using highly reliable tools to improve patient safety and provide a just culture to include event reporting, participating in root cause analyses, and collaboration with leadership to identify high risk areas

Participates in performance/process improvement activities utilizing data analytics to achieve organizational goals and objectives.

Supports compliance with voluntary, mandatory, and contractual reporting obligations using data analytics and analysis

Facilitates provider performance review activities through the peer review, ongoing and focused professional practice processes

Utilizes change management principles to guide performance and process improvement.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

**Licensing/Certification**

Current RN License in the state in which they are working or covered by compact (required)

Certified Professional in Healthcare Quality (CHPQ) - National Association for Healthcare Quality (NAHQ) or other related Quality certification (preferred)

**Education**

Bachelor's degree in Nursing (BSN) or other healthcare related field (preferred)

**Work Experience**

2 years of clinical experience (required)

**Training**

None

**Language**

None

**Patient Population**

Not applicable to this position

**Working Conditions**

Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Prolonged periods of working alone.

**Physical Requirements**

**Physical Demands**

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) x

Lifting/ Carrying (50-100 lbs.) x

Push/ Pull (0-50 lbs.) x

Push/ Pull (50-100 lbs.) x

Stoop, Kneel x

Crawling x

Climbing x

Balance x

Bending x

**Work Position**

Frequency 0% 1-33% 34-66% 67-100%

Sitting x

Walking x

Standing x

**Additional Physical Requirements/Hazards**

**Physical Requirements**

Not applicable to this position

**Hazards**

Not applicable to this position

**Skills**

Analyzing data and information

Acquire data and information

Use of privileged or confidential information

Project management

Process Improvement

Healthcare Quality

Professional Nursing

Collaboration

Problem Solving

Patient Safety

Risk Management

Conduct Surveys

Attention to detail

Critical thinking

Communication with all levels of the organization

Communication with patient families

Team work

Team building

Conflict resolution

Active listening

Relationship Building

Leadership

Data Interpretation

Lean Six Sigma

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com