Description

JOB OVERVIEW:

The IT Specialist will provide technical assistance on Microsoft Windows 7 and 10 in a Microsoft Windows Active Directory environment. They will also provide hardware, application and clinical software support, and basic network technical assistance. The position will support all of The Orthopaedic Institute locations.

ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Setting up, maintaining and troubleshooting new and existing Microsoft client workstations (Windows 7 to Windows 10).
• Maintaining and troubleshooting clinical applications.
• Assist with internal help desk support.
• Setting up, maintaining and troubleshooting new and existing Microsoft Windows Active Directory infrastructure.
• Basic network troubleshooting.
• Work with a highly skilled management and network team to design effective and efficient solutions to complex IT problems.
• Participate in other related duties as required.
• Some off hour and weekend work, as well as travel to any of our locations as needed.

Requirements

QUALIFICATIONS/LICENSE:

• Bachelor’s or similar Degree in Computer Engineering or equivalent industry certifications
• Proven ability to offer high level desktop support in an enterprise environment

EXPERIENCE:

Previous desktop support experience required.

SKILLS:

• Basic networking concepts and protocols
• Ability to diagnose and resolve technical issues
• Excellent customer services skills
• Working knowledge of Microsoft Windows in a business environment
• Excellent written and verbal communication
• Ability to multi-task, manage details and organize efficiently and effectively.
• Proven ability to offer high level desktop support in an enterprise environment

PHYSICAL REQUIREMENTS:

The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
• Occasionally lift and/or move up to 20-40 pounds.
• Fine hand manipulation (keyboarding).
• Travel may be required to existing or new TOI locations.