1 Job in Franklin, TN
Pierce is Hiring a Help Desk Technician Near Franklin, TN
- Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs)
- Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering to established operational and procedural measures
- Manage user and device event tracking through global ticketing system
- Collaborate closely with our esteemed executives, acting as their trusted technology advisor. Understand their unique needs and deliver solutions that enhance their productivity and effectiveness. Maintain a customer-centric approach to all interactions and foster strong relationships with the executive team
- Provide technical and troubleshooting assistance related to MS Windows/Office and other desktop applications
- Source computer hardware including devices, peripherals, and equipment, and coordinate approval as needed
- Enroll and administer thin clients
- Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers
- Manage user/computer/group objects within Azure and on-prem Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions)
- Provide limited technical and troubleshooting assistance related to the company's critical business systems
- Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact
- Assist with users becoming and remaining compliant with the company's IT security policies and minimum standards
- Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures and guidelines)
- Liaise with third-parties as it relates to any of the above
- One to three years of relevant experience
- Self-starter who takes initiative and requires minimal supervision
- Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment
- Customer focused with the ability to communicate and develop relationships with all levels of the organization
- Excellent written and oral communication skills
- Ability to multi task
- Team mentality and the ability to work effectively with diverse stakeholders
- Attention to detail
- Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities
- General understanding of how IT infrastructure supports business goals and objectives
- Open to traveling if necessary
- HDI and ITIL Foundations Certification a plus
Job Summary
Full Time
Building Construction
$53k-66k (estimate)
05/22/2024
09/15/2024
thepierceco.com
MINNEAPOLIS, MN
50 - 100
2001
Private
$10M - $50M
Building Construction
Related Companies
The job skills required for Help Desk Technician include Troubleshooting, Problem Solving, Active Directory, Computer Science, Service Desk, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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