6 Jobs in De Soto, TX
NFI is Hiring a Customer service representative Near De Soto, TX
The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner.
Other responsibilities include answering / routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.
Shifts Times / Days :
Friday-Sunday 5 : 00a-3 : 30p
Friday-Sunday 4 : 30p-3 : 00a
Essential Duties & Responsibilities :
Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.
in a courteous and effective manner
- Processes and inputs all customer orders
- Produces stock reports to check for product availability
- Produces all related paperwork and necessary information required for customer work orders
- Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
- Provides follow up with other departments to ensure service standards are being met
- Prepares shipping and tracing information to customers as required
- Maintains damage records and back order logs
- Communicates customer feedback to management including any signs of dissatisfaction
- Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
- Oversees all paperwork associated with orders and maintain the corresponding files
- Maintains current and accurate procedure manual, which details the processing requirements for each account.
Requirements :
- HS diploma or equivalent required
- Strong computer knowledge including MS Office applications
- Basic typing skills
- Familiarity with 10-key
- Shipping software systems including UPS and Federal Express
- Excellent oral and written communication skills
- Excellent customer service skills
Other :
- Must be able to work in varying facility conditions.
- Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed
Last updated : 2024-05-13
Job Summary
Full Time
Transportation
$39k-50k (estimate)
05/14/2024
08/13/2024
nfiindustries.com
BLOUNTVILLE, TN
15,000 - 50,000
1932
BOB GARMON
$1B - $3B
Transportation
Related Companies
About NFI
NFI is a fully integrated North American supply chain solutions provider headquartered in Camden, N.J. Privately held by the Brown family since its inception in 1932, NFI generates more than $2 billion in annual revenue and employs more than 14,500 associates. NFI owns facilities globally and operates approximately 60 million square feet of warehouse and distribution space. Its dedicated fleet consists of over 4,500 tractors and 12,500 trailers operated by 3,900 company drivers and leveraging partnerships with 500 owner operators. NFI has a significant drayage presence at nearly every major U. ...
S. port, leveraging the services of an additional 1,200 owner operators. The companys business lines include dedicated transportation, distribution, brokerage, transportation management, port drayage, intermodal, global logistics, and real estate.
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The job skills required for Customer service representative include Customer Service, Scheduling, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
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