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ORGANIZATION
- Assures highest possible level of visitor and guest satisfaction by providing superior customer service.
- Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries
PRIMARY DUTIES AND ACCOUNTABILITIES
- Room Assignments, Changes, and Issues
- Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
- Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.
- Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
- Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service
- Offers guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.- Answers inquiries pertaining to hotel policies and services.
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
- Properly compiles, completes, and distributes reports to all management and relevant staff.
- Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
- High School Diploma or GED required.
- Previous front desk experience highly preferred.
- Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
- Excellent organizational and prioritization skills.
- Ability to work well and collaborate with others.
- Superior customer service skills.
- Excellent communication skills.
- May be required to stand for an extended period of time.
- Able to work a flexible schedule.
Job Type: Part-time
Pay: $11.00 - $11.05 per hour
Expected hours: 24 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Part Time
Accommodations
$25k-33k (estimate)
01/11/2024
07/05/2024
pittsburghsuper8.com
CORAOPOLIS, PA
<25
2018
Private
NICK MERCHANT
<$5M
Accommodations
The job skills required for Front Desk Worker include Customer Service, Guest Service, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Worker. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Worker. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Worker positions, which can be used as a reference in future career path planning. As a Front Desk Worker, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Worker. You can explore the career advancement for a Front Desk Worker below and select your interested title to get hiring information.