Job Title: Customer Service Representative
Pay Range: $37,000 - $45,000
Company: Quality Floor Covering
Location: Clarksville, Tennessee
Job Type: Full-Time
About Us:
Quality Floor Covering is a leading provider of premium flooring solutions, dedicated to delivering top-notch products and exceptional customer service. With a commitment to quality and innovation, we cater to both residential and commercial clients, ensuring their spaces are both beautiful and functional.
Job Description:
We are seeking a friendly, detail-oriented Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing product information, resolving issues, and ensuring a seamless customer experience. This position will report directly to the Director of Flooring.
Key Responsibilities:

• Provides accurate, detailed, and timely responses to telephone inquiries from the general public for a variety of information regarding multiple services and service levels
• Greet customers warmly and ascertain their needs
• Handle customer inquiries via phone, email, and in-person with professionalism and efficiency
• Perform basic office duties such as copying, filing, typing documents, and scheduling
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution
• Maintain a deep understanding of our product offerings to effectively assist customers
• Process orders, returns, and exchanges in a timely manner
• Keep records of customer interactions and transactions
• Collaborate with the flooring team to ensure customer satisfaction and retention
• Assist in maintaining a clean and organized showroom

Qualifications:

• High school diploma or equivalent; college degree preferred
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• A positive, customer-focused attitude
• Basic knowledge of flooring products is a plus, but not required (training provided)

What We Offer:

• Competitive salary and benefits package
• Opportunities for growth and career advancement
• A supportive and collaborative team environment
• Employee discounts on our products

How to Apply:
If you are passionate about providing excellent customer service and are looking for a rewarding career with a reputable company, we would love to hear from you!
Quality Floor Covering is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We look forward to meeting you and exploring how you can contribute to our team's success!
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