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Position Summary
GEICO is seeking a highly motivated Tech Services Specialist with a specialized focus on Mac iOS support with a passion for customer service to provide direct support for GEICO Tech customers, network connected devices, software, and network systems.
You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.
Position Description
Our Tech Services Specialist II is a key member of the field engineering staff working on tasks with medium to high complexity, including troubleshooting, monitoring business application performance and availability.
Our team thrives and succeeds in delivering high quality services in a hyper-growth environment where priorities shift quickly.
The ideal candidate coordinates response to Major Incidents (MI), performs various operational functions, provides excellent customer service, and completes analysis for automation and problem management to draft requirements to address any significant findings while meeting quality standards.
Position Responsibilities
As a Tech Services Specialist II, you will :
Qualifications
One or more of the following certifications are highly desired :
Experience
3 years of hands-on work experience in Mac iOS computing devices and Operating Systems including Mobile Device Management
Education
Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience
Annual Salary
$89,000.00 - $138,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate / annual salary to be offered to the selected candidate.
Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits :
As an Associate, you’ll enjoy our
Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
Last updated : 2024-05-26
Full Time
Insurance
$72k-91k (estimate)
05/27/2024
08/23/2024
geico.com
CHEVY CHASE, MD
15,000 - 50,000
2005
Private
TODD COMBS
$5B - $10B
Insurance
GEICO is an insurance firm that provides vehicle, property and business insurance products and services to individuals and businesses.
The job skills required for Service specialist ii include Customer Service, Written Communication, Microsoft Office, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Service specialist ii. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service specialist ii. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service specialist ii positions, which can be used as a reference in future career path planning. As a Service specialist ii, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service specialist ii. You can explore the career advancement for a Service specialist ii below and select your interested title to get hiring information.