We make pet food taste great! For over 30 years, AFB International has been providing pet food solutions that enrich the lives of pets and their people. Our palatants are specially designed to make pet foods, treats and supplements taste better, ensuring pets receive the vital nutrients they need. We know wagging tails, licking whiskers and empty bowls equal happy pets and happy pet parents. Join AFB and you'll be a part of a team of highly skilled professionals that provide the greatest contribution to our success as an organization. Our team members are diverse, creative, passionate experts who are genuinely dedicated to our mission, our customers, and the pets we serve worldwide. Job Description Summary Responsible for assuring both external and internal North American (NA) customer expectations are met as they relate to order processing, logistics and tracking, customer and product service, distribution control, market intelligence, and product invoicing by performing the following duties. A successful candidate will have strong inter-personal and communication skills in-person, over the phone, emails, and virtually along with having a passion for pets and their feeding experience. Responsibilities: Provides a positive customer experience that leads to improved customer satisfaction Processes and schedules NA customer orders, samples and change orders via telephone or email Prepares and generates NA customer invoices based upon established guidelines and procedures Issues credits/re-bills based upon established guidelines and procedures Issues NA customer complaints based on guidelines and procedures Interfaces with other internal departments as needed to ensure fulfillment of NA customer orders and order progress Provides information inquiries by NA customers- internal/external- pertaining to orders and products Interfaces with freight carriers for NA customer loads and logistics coordination Maintains order processing and scheduling system with plant personnel Helps deliver timely customer responses to inquiries and documentation requests Acts as back-up to International Customer Service and NA Customer Service as required Other duties as assigned Qualifications Bachelor’s Degree 5 years’ experience in customer service environment, or equivalent combination of education and experience Prior experience with finance/accounting Expert knowledge of related customer service procedures, policies and processes Knowledge of logistics coordination and order processing Ability to maintain accurate records relating to jobs as they are planned, performed and completed. Skill to use electronic means for recording data. Excellent interpersonal communication skills to interact effectively with peers, co-workers, scientists, researchers, supervisors, customers and vendors as required. Advanced skill level in MS Office Applications such as Word, Excel, and Outlook. Knowledge of order entry/distribution software package(s). Has the ability to learn and adapt new information and technology platforms Active listening and problem solving skills Ability to use independent judgment to make decisions, and to successfully perform work in autonomous environment Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. AFB International is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. For over 30 years, AFB International has been providing pet food solutions that enrich the lives of pets and their people. Our palatants are specially designed to make pet foods, treats and supplements taste better, ensuring pets receive the vital nutrients they need. We know wagging tails, licking whiskers and empty bowls equal happy pets and happy pet parents. Headquartered in St. Charles, Missouri, USA, AFB has offices and production facilities strategically positioned around the globe in the United States, Argentina, Brazil, Mexico, the Netherlands, China, and Australia. Our organization is comprised of a variety of departments including research & development, manufacturing & operations, quality assurance and sales & marketing. AFB is a wholly owned subsidiary of Ensign-Bickford Industries, Inc., a privately-held, family-owned, professionally managed technical business that traces its roots back more than 175 years. Above all else, AFB International values its employees, its customers, the animals they serve and the communities in which we do business. The cornerstone of our enduring legacy is stated in the EBI Core Values. AFB's global headquarters instituted a dog-friendly workplace, and the benefits have far exceeded our expectations! The biggest changes we have noticed around the office are: Having dogs here makes us move! Now we have a reason to get up and take a walk outside for some fresh air. It’s amazing how we don’t do this when we are alone but leave it to Fido to make us get up and get in a little exercise. Having dogs here makes us talk! Who needs an icebreaker when you see fellow colleagues walking their beloved pooch? How can you walk by a wagging tail? The dogs make you stop and say hi. Many relationships have been strengthened by having dogs at work. Having dogs here makes us happy! In a fast-paced workplace, it’s easy to get lost in the daily grind. It’s amazing how many colleagues swing by the office of someone with a pet just to get some fur therapy. They put a smile on your face and remind you to not sweat the small stuff. Join AFB’s team of experts at our blog site to access and exchange information about the research, trends, and innovations moving the global pet food industry forward. Go to Blog