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Service Manager
UNIS Buena, CA
$98k-127k (estimate)
Full Time | Restaurants & Catering Services 1 Week Ago
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UNIS is Hiring a Service Manager Near Buena, CA

Job Title: Service Manager

We are currently seeking an experienced Service Manager specializing in Reverse Logistics and Onsite Repair/Replacement Services to join our dynamic team. The ideal candidate will play a pivotal role in overseeing and optimizing our service operations, ensuring seamless reverse logistics processes and top-notch onsite repair and replacement services. Be responsible for sourcing, recruiting, and onboarding qualified technicians to provide onsite support to our clients.

Key Responsibilities:

  • all aspects of reverse logistics, onsite repair, depot repair, and refurbishment services.
  • responsible for sourcing, recruiting, and onboarding qualified technicians to provide onsite support to our clients.
  • the efficient handling of product returns, exchanges, and repairs, ensuring timely resolution and customer satisfaction.
  • and implement strategies to streamline reverse logistics operations and minimize costs while maximizing efficiency.
  • with internal teams and external partners to optimize in-warranty services, including onsite and depot repairs, replacement services, and collaboration with Authorized Service Providers (ASPs).
  • a strong understanding of eCommerce business operations and the in-home service program for TV and appliances.
  • and mentor a team of service technicians, providing guidance and support to ensure exceptional service delivery.

Qualifications:

  • of 5 years of hands-on experience in managing reverse logistics, onsite repair/depot repair, and refurbishment services.
  • track record of success in optimizing service operations and improving efficiency.
  • understanding of in-warranty services, including onsite and depot repairs, replacement services, and coordination with Authorized Service Providers (ASPs).
  • with eCommerce business operations and in-home service programs for TVs and appliances.
  • leadership and communication skills, with the ability to effectively collaborate with cross-functional teams.
  • problem-solving abilities and a proactive approach to resolving issues.
  • degree in a relevant field preferred.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Restaurants & Catering Services

SALARY

$98k-127k (estimate)

POST DATE

05/25/2024

EXPIRATION DATE

06/16/2024

HEADQUARTERS

MARSEILLE, PROVENCE-ALPES-COTE D'AZUR

SIZE

500 - 1,000

FOUNDED

2017

CEO

SIHAM TOUCHANI

REVENUE

$50M - $200M

INDUSTRY

Restaurants & Catering Services

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The job skills required for Service Manager include Leadership, Problem Solving, Onboarding, Communication Skills, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College