Job description

ABOUT BRIGHTON HOUSING AUTHORITY:
Since the Brighton Housing Authority’s (BHA’s) incorporation in 1968 it has been the organization’s community role to facilitate the alignment of available resources with community needs through the promotion, management, and development of attainable housing. In addition to BHA’s administration of the city of Brighton’s Section 8 Voucher program, BHA is committed to providing programs and services that address the area's housing needs and related issues through the following methods: (1) decreasing community need through the administration of services focused on education, career opportunities, and case management, and (2) increasing the supply of housing opportunities through development and rehabilitation.

Over the last decade BHA has successfully increased the supply of affordable housing in Brighton from a total of 16 units to nearly 500 units through the award of tax credits and local grants. BHA also successfully manages a diverse portfolio of properties consisting of duplexes, fourplexes, and single-family homes. This diversity targets a wide spectrum of individuals, family types, and income-levels. The Authority’s dedication to providing meaningful services has allowed many residents beyond our voucher program participants to seek other types of assistance from our organization.

In addition to providing housing opportunities, BHA also works to guide families and individuals towards self-sufficiency through the administration of services related to housing and education. BHA targets key partnerships to address housing stability barriers and opportunities. BHA’s Strategic Plan encourages connection with local and regional organizations who are focused on providing individuals and families with services that increase opportunities to access and maintain housing.

ABOUT THE POSITION: 
The Brighton Housing Authority (BHA) is seeking an individual to perform front desk administrative and receptionist duties for the housing authority to ensure an exceptional customer service experience as well as administrative support for staff. This individual may also be called upon to perform additional office duties and must be able to effectively work with different departments. This individual must be proficient in Microsoft Office 365, have knowledge of standard office practices and procedures, and have the ability to maintain manual and computerized filing systems. This individual must be able to communicate and work with the public while providing excellent, respectful customer service and supporting BHA’s mission and values. This person should be well organized, flexible, and enjoy the administrative challenges of supporting an office made up of and serving diverse individuals.

ESSENTIAL FUNCTIONS:

• Performs front desk duties and activities to ensure customer support goals are prioritized and met during operating hours, including answering phones, responding to emails, and assisting walk-in clients
• Maintains basic knowledge of BHA assistance programs to be able to answer questions and direct clients appropriately
• Coordinates Executive Director’s (ED) calendar
• Schedule internal and external appointments and meetings
• Provides administrative support for special projects
• Organizes and maintains records, documents, and files
• Assists with office events and activities
• Assists with mailings, shipping, supplies, and errands
• Assists with monitoring and maintaining office supplies inventory
• Assists with maintaining a safe and secure work environment
• Assists various departments, providing support with administrative tasks
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience in customer service
• Ability to work with diverse populations and the general public
• Written and oral communication skills
• Computer skills with demonstrated proficiency in Microsoft Office 365
• Ability to handle multiple priorities while remaining organized and focused so that tasks are completed and deadlines are met
• Ability to establish and maintain effective working relationships with other employees, supervisors, participants and the public
• Experience with scheduling and calendar management

EDUCATION AND TRAINING:

• Must possess a high school degree and at least two (2) years of experience in a customer service-related field. A demonstrated equivalent of professional experience in a relevant role or a combination of appropriate education and experience, as deemed suitable by BHA, may be substituted for the minimum requirements.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES (not required):

• Basic knowledge of the Housing Choice Voucher (Section 8) Program and the purpose of Public Housing Authorities
• Knowledge of basic principles of conflict resolution, interpersonal communication, accounting and fair housing practices

SPECIAL REQUIREMENTS:

• Bilingual/Bicultural English/Spanish required.
• Valid Colorado Driver’s License required.
• Attend Fair Housing training within 6 months after the date of hire.

Job Type: Full-time

Pay: $19.00 - $21.50 per hour

• Brighton, CO 80601

Work Location: In person

Job Type: Full-time

Pay: $19.00 - $21.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Brighton, CO 80601 (Required)

Work Location: In person