Processing Payment Specialist What We NeedCorpay is looking to hire a Processing Payment Specialist within our Corpay division. This position falls under our Corpay line of business and is located in Beaverton, OR or Brentwood, TN. In this role, you will The Payment Processing Specialist assists in the payment automation process through daily interaction with suppliers of Corpay customers to resolve unprocessed payments. The PPS team is responsible for placing calls on our customer’s behalf to report unprocessed payments and assist with payment completion. This position requires excellent attention to detail, multitasking ability, and advanced phone and customer service skills. You will report directly to the Payment Processing Supervisor and regularly collaborate with other internal departments. How We WorkAs a Processing Payment Specialist, you will be expected to work in a hybrid environment.Assigned workspace in Beaverton, OR or Brentwood, TN office/full, home office set up.Company-issued equipmentFormal, hands-on trainingMonthly home internet stipend Role ResponsibilitiesThe responsibilities of the role will include:Supporting customers (and suppliers) through outbound phone calls to resolve unprocessed or unsettled transactions.Educating suppliers on payment processes.Verifying contact information and remit-to information for processing of electronic payments. Accurately enter information into the database.Maintaining accurate notes of supplier contact and reach-out attempts.Working closely with the payment modifications team to coordinate refunds and reissues.Adhering to strict compliance procedures and maintain confidentiality related to the position. Performing miscellaneous projects and duties as assigned. Qualifications & SkillsHigh school education or equivalent required. College coursework preferred.Minimum of one-year customer service or data entry with customer contact experience.Intermediate computer skills, and intermediate level of experience with Microsoft Word, Excel and Outlook required.Knowledge of CRM and ticketing software preferred.Skills Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services.Active Listening and Speaking— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Talking to others to convey information and procedures effectively.Data Entry and Verification — Ability to accurately record, verify, audit and follow-up on data within specified time frames.Administrative — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records in a database, and other office procedures and terminology. Technology— Knowledge of computer hardware and software, including applications and data driven tools. Ability to learn Corpay systems and software. Use of database products, CRM software (Salesforce), ticketing software (Zendesk), fax and phone systems. Service Orientation and Social Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency #LI-QB1 #LI-Corpay #LI-Hybrid