Position Title: Member Services Assistant

Position Classification: Part-Time Hourly, 16 Hours Per Week, , M-Th 8:15am-12:15pm

Reports to: Chief Operating Officer

Applications Accepted: May 13th to May 27th or Until Position Filled

Location: 2203 E. Empire, Suite B, Bloomington, IL

About the Chamber:

The Chamber is dedicated to serving our members as the premier business organization in McLean County. We are a catalyst for business growth and development, a convener of leaders and influencers, and a champion for a thriving community. Our goal-driven team works hard to provide experiences, resources, and advocacy for our members in order for them to succeed and grow. As a part of the Chamber team you will be working daily to make McLean County a better place to live and do business.

About the Position:

This position provides customer service to our member businesses, administrative support for the office and its full-time staff, and assists with member communications. This is a front office position that will serve members daily in-person, over the phone, and by e-mail. The role works heavily with other staff to ensure seamless office operations. The position is responsible for the following areas of work.

Member Services (50%)

• Member (Customer) Service – provide members with services in-office, over the phone, and by e-mail.
• Member Retention – connect with members by phone and e-mail to ensure they are getting the most out of their membership.
• Member Benefits – responsible for tracking member benefit utilization.

Administration (30%)

• Staff Support – provides administrative support such as calendaring, list management, file management, meeting preparation, program/event support and more.
• Executive Support – provides administrative support to organizational leadership.
• Office Support – keeps the office clean, orderly, and ready for Chamber and room rental users.

Communications (20%)

• E-Newsletters – assist with the compiling of weekly e-newsletters.
• Website Management – assist with keeping the website up to date.

Education and Experience:

• Minimum of high school diploma and 1-3 years of related experience.
• Preferred Associate degree or Certificate in relevant field and 3-5 years of related experience.
• Relevant degrees/certificates/fields include office administration, communications, customer service, etc.

Skills and Knowledge:

• Proficient in MS Office Suite including SharePoint, Outlook, Teams, Word, Excel, and PowerPoint.
• Working knowledge of website management, database management and e-mail newsletters.
• Positive, can-do attitude towards customer/member service.
• Excellent communication skills, especially through writing including grammar and proofing.
• Strong organizational skills and orientation to detail.
• Proficient with time management and prioritization.
• Ability to work independently and in a team environment.

Physical Requirements:

• Ability to work at a desk on a computer for prolonged periods.
• Ability to lift up to 20lbs.
• Ability to travel within McLean County and must possess a valid driver’s license and transportation.

Pay and Benefits:

• Starting hourly pay is $16.00 with 16 hours per week.
• Regular work hours are 8:15am-12:15pm, Monday through Thursday.
• Retirement SIMPLE IRA provided with employer contribution up to 5% of salary.
• Eligible for performance-based bonus program.
• Paid Time Off (PTO) of 38 hours annually accruing each pay period with increases every 2 years.
• Most holidays off, birthdays off and 1 floating holiday of employee’s choice annually.
• Volunteer Time Off (VTO) of 1 day annually.

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 16 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years

Shift:

• 4 hour shift

Work setting:

• In-person
• Office

Ability to Commute:

• Bloomington, IL 61704 (Required)

Ability to Relocate:

• Bloomington, IL 61704: Relocate before starting work (Required)

Work Location: In person