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MAIN FUNCTION:
The Member Services Associate (MSA) is a key member of the Member Services Department Team. The MSA is ultimately responsible for delivering an extremely high level of customer service and member experience to all visitors, guests, and members on a consistent basis. This is achieved by utilizing excellent interpersonal skills and being well-versed in the Center’s Service Standards. The goal of these efforts is to earn excellent member satisfaction levels and, more importantly, create life-long promotors of the Center. The MSA will have an important role in effective member engagement and new member onboarding. Also, effectively executing the day-to-day operations of the Reception Desk is an important aspect of the MSA responsibilities. This requires the MSA to demonstrate a general understanding of how the center functions to facilitate assistance to the members.
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DEPARTMENT: Member Services
REPORTS TO: Member Services Manager
POSITION EXPECTATIONS:
Applied
Administrative
Management (Customer Relations/Team Performance)
General
Implementation Date: 1/2016
Approved By: James W. Ellis, Executive Vice President, Integrated Wellness Partners, LLC
Revision Dates (Corporate): 8/2020
Revision Dates (Center):
Disclaimer:
The intent of this job description is to describe the general nature of the duties and responsibilities required of all job incumbents assigned to this title. It is not intended to be a comprehensive list of all job responsibilities. Therefore, incumbents may be asked to perform other duties as required.
EDUCATIONAL REQUIREMENTS:
HIRING REQUIREMENTS:
PREFERRED SKILLS AND ATTRIBUTES:
Other
Sports & Recreation
$39k-48k (estimate)
12/21/2023
07/17/2024
advocatehealthfitness.com
BLOOMINGTON, IL
50 - 100
2014
SABREENA RILEY
<$5M
Sports & Recreation
The job skills required for Member Services Associate include Customer Service, Billing, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Services Associate positions, which can be used as a reference in future career path planning. As a Member Services Associate, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Associate. You can explore the career advancement for a Member Services Associate below and select your interested title to get hiring information.
If you are interested in becoming a Member Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Services Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Services Associate job description and responsibilities
Member Service Associates perform a variety of support tasks to offer exceptional service to customers.
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Client service associates are often the glue that holds an advisory business together.
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Responsible for supporting the operations of an organization and assisting in customer service activities.
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Perform various administrative and clerical duties as needed and coordinate related membership communications.
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Generate reports and update membership information on the database, ensuring the timely release of all announcements and services offered by the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Services Associate jobs
Typically need at least a high school diploma or GED certificate and prior customer service or problem resolution experience.
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It is beneficial to have a sales background depending on the position or industry.
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Step 3: View the best colleges and universities for Member Services Associate.