Tide Cleaners is looking for an Experienced [HANDS-ON] Shop Leader for our Birmingham, MI location. Store#97.

Dry-cleaning experience is not required.

Job Description and Duties are vast but are not limited to the following:

• Day to day: open and close store, supervise employees, fill in at cleaning, spotting and/or pressing as necessary, equipment cleaning and maintenance.
• Create and maintain Guest-centric culture, exceeding expectations through exceptional personal attention to guests and their garments.
• Hands-on training and monitoring of best-in-class operational and GSR service teams that consistently meet or exceed Company defined goals.
• Strong customer service skills, cash handling, time management skills are a requirement for this position. Dry cleaning experience is not required but encouraged.
• Greet and assist all walk-in/ drive-up Guests
• Lead Staff to increase Guest Satisfaction, maximize profits, and provide staff with the tools they require to do their jobs.
• Attend Company offered ongoing training and education
• Serve as primary liaison with Guests
• Sort and examine articles, picking out those that may need hand spotting or stain treatment
• Mark-In incoming Guest orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces, and input information into the computerized register
• Must have the ability to multi-task with open availabilty.
• Able to maintain standards and uphold policies

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Customer Service: 5 years (Required)
• Retail /Hospitality Management: 5 years (Required)

Work Location: In person