105 Jobs in Atlanta, GA
Waitwhile is Hiring an Enterprise Customer Success Manager Near Atlanta, GA
Waitwhile works to eliminate the 1 trillion hours that people spend waiting in lines every year. Our platform is trusted by over 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Tribeca Film Festival and more.
We are looking for an Enterprise Customer Success Manager to join our mission to eliminate waiting and improve customer journeys. You'll be joining a fast-paces, rapidly growing technology startup with awesome culture and benefits.
The role 💼As an Enterprise Customer Success Manager you’ll act as a trusted advisor to Waitwhile’s largest and most valued customers across the globe. You will be their expert point of contact for all things product - ensuring these customers are getting value from our suite of products by developing a deep understanding of their business’ goals and challenges.
You’ll work hand-in-hand with our Sales, Support and Engineering teams, delivering the best possible experience to our customers by managing product implementations, account reviews and training.
This position is based in Atlanta at our bright, beautiful and spacious offices. We're an in-person company and prefer that you work from the office at least 2 days per week as we believe the best product gets built together, live.
What you'll be doing 🚀
- You’ll manage a book of Enterprise accounts, with the objective of initial implementation, driving deep product adoption, and ensure that our customers receive tangible value from using our platform to build long lasting relationships and account revenue expansion.
- You’ll be a product expert, able to advise your customers on best practices using Waitwhile.
- You will be a strategic consultant, understanding how Waitwhile can solve business problems across multiple regions and sectors.
- You'll often work in a highly technical capacity to do product implementations, account configurations and performance analysis.
- You’ll partner closely with our Sales team, to drive the best customer experience possible.
- You’ll mentor and coach other CSMs on the team, to develop their core skills and help ensure success with their customers.
- You’ll have the opportunity to develop and implement new processes that will shape how Customer Success operates.
- You’ll work closely with R&D, acting as an internal spokesperson for our most strategic customers and playing a crucial role in shaping our product roadmap and future development.
- 4 years experience working in a B2B client facing role within the Enterprise segment.
- Proven ability to drive key business outcomes such as account expansion, retention, and NPS improvement.
- Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Engineers, Sales Reps, ICs)
- Self-motivated and entrepreneurial team player with a track record of adding real value at a dynamic and fast growth company.
- Experience building lasting relationships with customers and colleagues.
- Background in a SaaS or technology company
- Solid understanding of APIs and how they can be used for advanced customer workflows and custom integrations
- Experience with SQL and data querying
- Familiar with HTML & CSS for quick web editing
- Experience using a support/ticket platform like Intercom or Zendesk
We want Waitwhile to be an incredible place to work. We offer great benefits and perks, flexible working hours and lots of interesting challenges. We believe in making work fun and rewarding and care about your development and are committed to your success.
Waitwhile has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. We aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
Job Summary
Full Time
IT Outsourcing & Consulting
$107k-147k (estimate)
06/10/2024
07/03/2024
waitwhile.com
San Francisco, CA
<25
IT Outsourcing & Consulting
Related Companies
The job skills required for Enterprise Customer Success Manager include Customer Success, B2B, etc. Having related job skills and expertise will give you an advantage when applying to be an Enterprise Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Enterprise Customer Success Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Enterprise Customer Success Manager positions, which can be used as a reference in future career path planning. As an Enterprise Customer Success Manager, it can be promoted into senior positions as an Account Management Manager, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Enterprise Customer Success Manager. You can explore the career advancement for an Enterprise Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming an Enterprise Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Enterprise Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Enterprise Customer Success Manager job description and responsibilities
Enterprise Customer Success Manager manages and develops sales plans for a team of account managers
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Making sure to set expectations upfront of achievable metrics that can be used to measure the success of the business.
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Ensures that account managers meet the ongoing needs of clients and prospects clients.
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The Customer Success Manager will be responsible for managing major accounts.
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Customer success managers look out for their customer’s business and work with them to find solutions to pain points.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Enterprise Customer Success Manager jobs
Define the Core Business Driver for Customer Success.
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Develop a customer success strategy.
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Listen carefully to stay one step ahead.
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Hire the right people from the start.
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Earn the professional CSM certifications.
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Step 3: View the best colleges and universities for Enterprise Customer Success Manager.
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