Pay Range: $17.00 to $19.00 depending on experience

Evergreen Federal Bank is seeking talented individuals who believe in offering exceptional customer service and enjoy making a positive difference in the community where they live. Celebrating 90 years of operation in Southern Oregon, our institution has provided many stable careers. We offer competitive pay, great benefits, and community-centric culture. We are currently accepting applications for a Customer Service Representative at our newest branch location in Ashland!

Job Summary and Responsibilities

The primary function of this position is to provide superior customer service to Evergreen customers while assisting in transactions such as deposits, withdrawals, transfers, and loan payments as well as the following:

• Promptly greet customers and build rapport in person or by telephone in a friendly and professional manner.
• Identify issues and offer solutions that will help Evergreen customers experience the most convenient banking possible.
• Process all monetary transactions for customers, (i.e. deposits, withdrawals, loan payments, retirement transactions, check cashing, savings bonds, cashier’s checks, money orders, etc.) within standards for accuracy of no more than 6 occurrences per month (each out of balance condition or proof error is considered 1 occurrence).
• Adhere to bank policy, compliance, procedures and limits to assure accurate cash handling. Maintain proper security of cash drawer, assigned keys and all negotiable items, and work areas are clean at the end of the business day. Complete balancing of teller cash drawer within a 15-minute time period.
• Maintain balancing standards in annual rolling cash outages.
• Ability to exercise independent judgment while working with established check cashing guidelines.
• Initiate outgoing domestic and international wires.
• Be knowledgeable of and adhere to all security procedures.
• Complete requests and assignments as provided by management.
• Consistently arrive to work and return from breaks at scheduled time.
• Attend meetings as requested.

Adhere to the Bank's CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility. Accurately completes CTR and monetary instrument reporting when necessary and in a timely manner.

Depending on experience, additional duties may include:

• May be required to possess Oregon State Notary License.
• Have the ability to open basic consumer accounts and perform account maintenance as necessary.
• Accurately complete weekly incoming and outgoing cash shipments in dual custody, and order vault cash within the set branch limits.
• Balance vault cash at end of day under dual custody.
• May be assigned as branch trainer or mentor for new CSRs.

Eligibility

Skills and Abilities

• Familiarity with Deposit Products and Bank services.
• Satisfactory communication (written and oral) and organizational skills.
• Satisfactory interpersonal skills and ability to develop rapport with people.
• Ability to work within and foster a team environment.
• Must be able to provide excellent customer service.
• Maintain a professional image.

Education/Experience