Client Service Representative

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of Andover Animal Hospital and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.

Essential Functions and Responsibilities:

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone.
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment.
• Respond with compassion and empathy in stressful and emotional situations.
• Maintain a clean, stocked and orderly lobby, front office area and pharmacy.
• Educate clients on food and products sold in waiting room.
• Perform opening and closing procedures.
• Data Entry: records, client questionnaires, referral information, etc.
• Admit patients: ensuring that the patient is weighed and all information is current.

Skills and Qualifications:

• Customer service experience (retail, food and beverage, etc.)
• Computer experience and proficiency required in front desk equipment (such as, fax machine, credit card machine and copy machine)
• Excellent communication skills with clients and team members.
• Proficient time management, ability to problem solve, learn, and handle multiple tasks.
• Enthusiastic team player with a patient, and positive professional attitude.

Benefits and Perks:

• Medical, Dental, and Vision insurance options, all starting first of the month following date of hire
• 401K with company match
• Flexible Spending Account or Health Savings Account options included
• Long Term Disability options
• Short Term Disability, paid for by employer
• Complimentary Life Insurance $15,000; with options to purchase additional voluntary benefits for self or family
• Personal Pet Discounts
• PTO and Paid Holidays
• Company Sponsored Employee Assistance Program (EAP)

At Andover Animal Hospital, we understand that pets are an important part of your life. We treat dogs, cats, rabbits, pocket pets, birds, reptiles and other small animals. Our highly trained staff will treats clients and their pets with professionalism and courtesy while providing them with the very best veterinary care available. Our practice offers a variety of services intended to promote overall health and longevity of their pets. It is our privilege to care for our clients and their pets.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.