Job description

Job description

A-Affordable Insurance agency is looking to hire a bilingual (Spanish) Customer Service Representative at our Lawrence office. Pay is hourly plus a rewarding upcapped incentive plan paid biweekly.

What is the job?

You will be part of a team of CSRs assisting customers over the phone and in person with their insurance needs

Typical duties include, answering phones in a timely manner, assisting customers with policy questions, processing payments, as well as quoting and selling insurance

As a CSR you are responsible for advocating for our customers in effort to resolve their issues in a professional manner

Those who like to talk, are outgoing and friendly, communicate well and enjoy working with customers are the ones who succeed!

One unique and rewarding aspect of the position is that you will have the opportunity to do everything from service to sales, which creates a rewarding and challenging work environment

Hours are Monday - Friday from 8:00am-5:00pm, as well as alternating Saturdays from 9am-1pm

What are the qualifications?

You must be friendly and provide professional service with a smile, strong customer service skills are a must!

Ideal candidate has at least 3 years of customer service or sales experience

Must be organized and competent navigating multiple computer screens and websites, think multi-tasking

Enjoy working as part of a team

Possess a strong willingness to work hard and sometimes long hours to get the job done

Bilingual Portuguese or Spanish preferred

Candidates with prior insurance agency experience are preferred

Base pay based on experience

No experience, no problem. We provide paid training.

Tell me about the training

You will learn the core components of servicing and selling auto insurance policies.

Job Type: Full-time

Pay: $35,763.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 3 years

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Language:

• Spanish (Required)

Work Location: In person