11 Jobs in Albany, NY
Nova Analytic Labs is Hiring a Customer Service and Administrative Manager Near Albany, NY
- Highly proficient with software and technology solutions. Advanced computer user skills required.
- Responsible for providing day-to-day supervision over administrative tasks
- Responsible for receipt and transfer of samples
- Function as an occasional sample courier using company provided vehicle
- Responsible for maintaining sample logs and chain of custody
- Responsible for accurate data entry when necessary
- Responsible for understanding and following all necessary SOPs
- May be required to provide support and training to clients on-site
- Ensures resolution of ordering errors before samples are returned to clients
- Assists administrative team with sales and marketing projects
- Provides orientation and performance feedback on appropriate staff
- Reviews policies and procedures to meet specific guidelines
- Ensures prompt resolution of clerical errors
- Maintains documentation and resolution of problem samples
- Responsible for data entry and review, both in oversight and production
- Responsible for documentation and resolution of customer complaints
- Works as a liaison between laboratory, client base and lab management
- Works closely with the Facility Director(s) and the QAO to organize documents, meetings and audits
- Field calls, emails from clients
- On-board clients as necessary
- Aid in procurement of new clients
- Organize promotional materials, marketing outreach
- Monitor communication platforms
Requirements
- Advanced computer skills and ability to configure and program various SaaS software platforms used in day-to-day management of tasks, communication, finances, CRM etc. Experience with Zoho platform is a plus.
- Bachelor's degree with management experience preferred
- 2 years college course work or high school diploma
- 1-3 years of administrative experience, supervisory role preferred
- Preferred experience in the cannabis testing, food testing or environmental testing field
Benefits
Job Summary
Full Time
$81k-105k (estimate)
02/07/2024
07/09/2024
nova-analyticlabs.com
Portland, ME
<25
Related Companies
The job skills required for Customer Service and Administrative Manager include CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service and Administrative Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service and Administrative Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service and Administrative Manager positions, which can be used as a reference in future career path planning. As a Customer Service and Administrative Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service and Administrative Manager. You can explore the career advancement for a Customer Service and Administrative Manager below and select your interested title to get hiring information.
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