Recent Searches

You haven't searched anything yet.

5 Customer Service Project/Program Manager Jobs in Albany, NY

SET JOB ALERT
Details...
Nova Analytic Labs
Albany, NY | Full Time
$81k-105k (estimate)
1 Week Ago
The Guitar Center
Albany, NY | Full Time
$93k-119k (estimate)
1 Week Ago
StateJobsNY
Albany, NY | Full Time
$55k-72k (estimate)
1 Week Ago
Hewlett-Packard
Albany, NY | Full Time
$115k-146k (estimate)
2 Months Ago
Customer Service Project/Program Manager
$115k-146k (estimate)
Full Time | Consumer Services 2 Months Ago
Save

Hewlett-Packard is Hiring a Customer Service Project/Program Manager Near Albany, NY

Northeast United States locations will be considered for this role.

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities

  • Manages and supports customer project delivery.
  • Revenue as detailed in Impact section.
  • Large/ moderately complex/ local or sub- region.
  • Medium/ high risk.
  • Medium complexity legal and commercial issues.
  • Manages project financials including P&L.
  • Meets or exceeds SOAR approved budgets.
  • Provides reliable financial forecasts to HPS management.
  • Manages business development.
  • Identifies and develops new opportunities on current project.
  • Supports qualification and opportunity assessment for large and moderately complex opportunities.
  • Acts as opportunity manager for medium to high risk deals.
  • Manages client relationships.
  • Manages mid to upper level client delivery relationships.
  • Frequently represents the organization to external customers/clients.
  • Manages project team.
  • Manages internal as well as external resources with a team size less than 20 people.
  • Mentors and encourages skill development of project team members.
  • Provides performance review input and indication of area of development for team members.

Education and Experience Required

  • First Level University degree.
  • 5 years experience in project management or in like roles/businesses.
  • PMP certification preferred
  • Lean Six Sigma certification preferred
  • Agile experience preferred

Knowledge and Skills

  • Demonstrates an in-depth understanding of key HP Services’ operational policies, processes and methodologies applicable to project management.
  • Speaks with expertise to many layers of depth related to project management methods
  • Participates in the HP PM Professions community
  • On the PMP Certification path.
  • Impact/Scope
  • Delivery or opportunity management with visible impact on HP Services revenue normally less than $3M or transition/ transformation for a $50- 100M (Gold level) deal.
  • Complexity
  • Works on complex projects where analysis of situations or data requires an evaluation of multiple factors.
  • Delivers projects affecting one or two client divisions.
  • Coordinates and integrates the work efforts and deliverables of a large multi-function, multi- vendor project team.
  • Project is normally within a single region.
  • Manages projects with aggressive but achievable client deadlines.

HP offers a comprehensive benefits package, including:

  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The typical base pay range for this role across the U.S. is $75,150 - $115,750 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$115k-146k (estimate)

POST DATE

03/30/2024

EXPIRATION DATE

05/29/2024

WEBSITE

hewlettpackard.com

HEADQUARTERS

MIAMI, FL

SIZE

<25

FOUNDED

1998

REVENUE

$50M - $200M

INDUSTRY

Consumer Services

Show more

Hewlett-Packard
Full Time
$111k-141k (estimate)
Just Posted
Hewlett-Packard
Full Time
$125k-158k (estimate)
Just Posted
Hewlett-Packard
Full Time
$81k-110k (estimate)
1 Day Ago