Summary:
The Talent Relations Manager is first and foremost responsible for team member relations, recruiting and satisfaction. He/She is responsible for team member relations and satisfaction linked to the guest. He/ She is responsible for all talent management processes and practices within the store.
Key Responsibilities:
When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Has oversight of talent management processes at the store including investigations, performance reviews, corrective actions, and terminations
Accepts and processes all applications and works with managers on staffing needs within the store
Conducts interviews for all store positions
Evaluates HR practices at the store to ensure best practices are implemented
Provides coaching and counseling to team members
Ensures all paperwork related to talent management practices is complete, on time, and accurate
Knows every team member by name in the store and is along with store management responsible for positive talent relations and development plans
Conducts new team member orientation and ensures proper training is implemented across the store
Ensures all new full time team members understand benefits and how to complete benefits paperwork
Conducts exit interviews, tracks turnover and retention, and monitors staffing trends
Responsible for all payroll procedures for store team members
Works closely with Store Director on store wide communications
Oversees team member recognition and communication programs in the store
Responsible for identifying areas of opportunity throughout the store
Responsible for proper investigation and documentation of all team member incidents and accidents
Performs other duties as requested or required by upper management
Key Requirements:
Must be 18 years of age or older
Minimum of one year experience preferred
College degree preferred
The Talent Relations Manager is required to work a minimum of 48 hours per week. This will involve varying shifts throughout the week depending on the store needs
Must be able to lift up to 30 lbs and stand for long periods of time (up to 6 hours)
Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
Ability to function as a team member and get along with others