• Provide technical support/assistance to end-users through the service desk.
• Provide local and remote user support and training. 
• Identify and escalate complex or unresolved issues to Tier 3 support as needed.

• Configure endpoints in Intune, Apple Business Manager, ERP, and other Mobile Device Management (MDM) systems including desktops, laptops, tablets, mobile scanners, production label makers, and printers. 
• Configure, deploy, and support network printers.
• Document all support interactions, including details of the issue and resolution, in the ticketing system.

• Perform basic first-level LAN/WAN troubleshooting. 
• Support and maintain Active Directory. 
• Maintain user passwords on AS/400 and network. 
• Assist in supporting and managing the phone system. 
• Manage the asset inventory of endpoints. 

• High School Diploma or GED
• Proven experience in a customer service or technical support role, preferably in a help desk or call center environment.
• Minimum of two years of experience supporting networked computers running Windows 10/11 and Microsoft 365 applications, including MS Outlook.
• Minimum of two years of experience in the setup and support of laptop and desktop hardware.
• Minimum of two years of experience in MDM, Microsoft Intune, Azure/Entra, and on-prem Active Directory.
• Basic understanding of LAN/WAN.
• Valid driver’s license.

• Associate degree in IT and/or relevant certifications.
• Experience with Zebra tablets and scanners.
• Experience with Printer Logic and Cortex XDR.
• Experience with AS/400 and/or phone support systems.
• Experience in structured cabling.
• Experience in cybersecurity, Mitel VOIP, SAP, Printer Logic, and Okta would be a plus.

• Health insurance benefits options, including medical, prescription, vision, dental, basic group life, and short-term disability.
• Flexible spending accounts for health flex and dependent care expenses
• 401(k) Retirement Plan options with generous annual company profit-sharing match
• Paid time off for all regular FT team members, including sick days, paid holidays, vacation, and personal time
• Employee Assistance Program- Confidential professional counseling, financial, and legal assistance provided at no charge to Team Members and immediate family members
• Product purchase program

Pacific Seafood is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.