SUMMARY

The Administrative Assistant is responsible for providing administrative support for the Quality Control Center team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Answer and screens telephone calls & e-mails in a friendly and professional manner.

· Greet and direct QCC visitors appropriately.

· Proactively assist in addressing customer service and delivery issues.

· Create/update support documents for Quality Control Center.

· Provide administrative support for the Quality Control Center team (mailing, copying, filing, faxing and other administrative duties).

· Order and monitor office supplies.

· Support supervisor and team with general accounting, travel arrangements, and other duties as needed.

· Provide back-up administrative support during supervisor’s absence. As well as provide support for accounting.

· Perform other duties as assigned

POSITION QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The below requirements may be substituted for an equivalent combination of education, experience and training that provides the required knowledge, skills and abilities sufficient to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.

ORGANIZATIONAL COMPETENCIES

*Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

*Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

*Active Learning: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

JOB COMPETENCIES

Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Interpersonal Savvy Relates well to all kinds of people-up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Timely Decision Making Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

FUNCTIONAL SKILLS

· Ability to read and/or understand written and/or verbal policy, instruction and direction in English required.

· Proficient experience required with computer applications including Excel, Word, PowerPoint and e-mail applications. Working knowledge of Oracle and/or PeopleSoft preferred.

EDUCATION, EXPERIENCE AND CERTIFICATIONS

· High school diploma or equivalent required.

· Two (2) to three (3) years administrative/customer service experience.

PHYSICAL DEMANDS

While performing the duties of this job, the team member is regularly required to sit and talk or hear. The team member frequently is required to use hands to finger, handle or feel. The team member is occasionally required to stand, walk, reach with hands and arms, repetitive use (or motion) of arms and hands, bend and stoop and lift up to 25 pounds.

WORKING CONDITIONS

Essential functions are performed in a distribution/manufacturing environment and in accordance with PJ Food Service safety policies/guideline.

Papa John’s will make reasonable accommodation(s) in compliance with the Americans with Disabilities Act of 1990, including changes made by the ADA Amendments Act of 2008.

Job Type: Full-time

Pay: $18.69 - $28.04 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Louisville, KY 40299: Relocate before starting work (Required)

Work Location: In person