Sales Customer Support Specialist

The Customer Sales & Service Team puts a human face on all of Eagle Crest’s customer touchpoints. You’ll be responsible for keying new orders, assisting the sales manager with administrative tasks, managing email, answering sales reps questions, and assisting customers with product and order status questions – as well as being a point-of-contact to resolve the occasional issue that may arise. You’ll get to know our product line and become an expert at advising customers. You’re going to be empowered to WOW our customers. This position requires a good working knowledge of Excel, Word, and database entry skills.

We’ll give you the training and tools to perform in a fast-paced, multitasking environment. We’re looking for an enthusiastic, confident, and overachieving star who is looking to join our team with the opportunity to grow with the company.

Customer Service Representative Responsibilities:

• Maintain a positive, and professional attitude toward customers.
• Respond promptly to customer inquiries, whether via phone or email.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Comfortable with inbound and outbound phone calls.
• Obtain solid knowledge of our products to be able to answer customer questions.
• Process orders, return forms, applications, and requests.
• Recommend possible products to meet the customers’ needs.
• Refer issues and questions to managers if necessary.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Reach out to customer on short pays and past due invoice as instructed by accounting,
• Create purchase orders and order product online for custom orders when needed.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.
• Previous experience in data entry, customer service, call center, collections, or other related fields
• Excellent typing skills
• Proficiency working on a computer
• Proficiency working with Microsoft Products such as Word and Excel
• Confident with Phone Inquiries
• A responsible and conscientious nature
• Great problem-solving aptitude
• Attention to detail and excellent quality
• Strong organizational and communication skills
• Deadline and detail-oriented

You must have experience in an office setting and must possess above average computer skills. Must be a team player and most of all, you must be organized. You will be required to work with direction as well as work independently.

THIS IS NOT A REMOTE POSITION

Pay range $18.00 - $20.00 Hour based on experience

Hours Monday - Friday 8:00am - 5:00pm

Medical insurance

Paid holidays

Aflac supplemental insurance

IRA retirement plan with company match up to 3%

Job Type: Full-time

Pay: $18.10 - $20.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Jacksonville, FL 32205 (Required)

Work Location: In person