Take orders for beverages to guests in dining areas; assist in bussing pre bussing and table maintenance.

Greet and seat guests pleasantly, quickly, and efficiently.

· Smile

· Insure proper service.

· Insure efficient and smooth operation of restaurant.

· Communicate problems/situations to management or relief personnel.

· Answer phones and take reservations.

· Must have knowledge of all service job responsibilities: Food server, Bus Person, and Runner.

· Must be aware of business needs, station assignments and breaks (i.e., VIP’s coming in, special functions in house, shutdown, items no longer available from the kitchen, etc.).

· Must be aware of all activity in the dining room (i.e., service to guests, standards being used, tables un-bussed, executives in to dine, etc.).

· Must be able to handle cash transactions in an emergency situation to cover the cashier for short periods of time.

· Knowledge of safety procedures to insure team member’s safety.

· Assist in bussing and/or resetting tables.

· Remove debris (i.e., napkins, straw wrappers, and other materials) from the floor as required or necessary.

· Monitor booth seats and chairs for crumbs to insure cleanliness.

· Never seat guests at a table that is not clean.

· Monitor door at all times to insure prompt seating of guests.

· Host personnel will not loiter (i.e., carry on unnecessary or non-business conversations) in side stations at any time.

· Responsible for cleanliness of all side stations, tableware, clean floor, salt and pepper shakers, sugar, etc.

· Adhere to all prescribed Service Standards and Service Sequence.

· Always conduct oneself in a manner that reflects a positive professional image to Harlow’s Casino Resort & Spa.

· Take beverage orders from guests.

· Check with guest’s to ensure they are enjoying their meals and if there is anything further they need;

· Inform guests of any daily specials;

· Stock service areas with supplies such as coffee, tea, tableware, napkins, etc. before leaving your shift;

· Help assist in bussing and pre bussing.

Sweep and clean your work section. Roll silverware. Performs all other duties as assigned.