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Customer Service Rep/Shipping Clerk
$34k-43k (estimate)
Full Time | Durable Manufacturing
3 Months Ago
United Cabinet Co. Inc. is Hiring a Customer Service Rep/Shipping Clerk Near Nashville, TN
Job Summary:
The Customer Care Representative/Shipping Clerk will engage with the company’s
customers by addressing inquiries and resolving complaints.
The Customer Care Representative/Shipping Clerk will engage with the company’s
customers by addressing inquiries and resolving complaints.
Duties/Responsibilities:
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Respond to customers via telephone or e-mail for the purpose of processing orders, providing technical support, and resolving customer issues.
- Interface with shipping, production control, credit and/or purchasing departments to resolve sales orders, shipment issues and inquiries.
- Develop knowledge of company products using department reference materials (including Kabinart.com) as a resource to handle technical inquiries.
- Respond to requests from dealers and designers which include but are not limited to: receipt of purchase orders, scheduled ship dates, purchase order changes, price and availability, tracing lost shipments, shipping discrepancies, expediting orders, field complaints and technical questions.
- Interpret notes, sketches, specifications and working drawings related to purchase orders.
- Notify customer of shortages within a shipment.
- Transmit ship notifications (ASN) to customers.
- Post shipments on DAT board for carrier.
- Operate shipping manager software for FedEx.
- Create all shipping BOL’s for trucks & LTL shipments.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer and phone
- Must be able to lift up to 15 pounds at times.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$34k-43k (estimate)
POST DATE
03/30/2024
EXPIRATION DATE
08/14/2024
HEADQUARTERS
SAN BERNARDINO, CA
SIZE
<25
FOUNDED
1991
CEO
DENNIS RICE
REVENUE
<$5M
INDUSTRY
Durable Manufacturing
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