Job Title: Customer Service Representative

Company: Successories

Location: Boca Raton, FL

About Us:

At Successories, we strive to provide exceptional service to our customers. We're a dynamic e-commerce platform dedicated to offering high-quality products and unparalleled shopping experiences. With a commitment to excellence and customer satisfaction, we're constantly growing and innovating in the online marketplace.

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive shopping experience. You will work closely with our customer service team to address customer concerns promptly and professionally.

Responsibilities:

Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.

Provide product information, assistance with orders, and troubleshooting support.

Process returns, exchanges, and refunds according to company policies.

Resolve customer complaints and escalate issues as needed to ensure resolution.

Maintain accurate records of customer interactions and transactions.

Collaborate with other departments to improve customer satisfaction and retention.

Stay informed about product updates, promotions, and company policies.

Requirements:

High school diploma or equivalent.

Previous experience in customer service or related field preferred.

Excellent communication and interpersonal skills.

Ability to multitask and prioritize in a fast-paced environment.

Strong problem-solving skills and attention to detail.

Proficiency in Microsoft Office and customer service software.

Benefits:

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Friendly and supportive work environment

How to Apply:

If you are passionate about delivering exceptional customer service and thrive in a collaborative team environment, we'd love to hear from you! Please submit your resume and cover letter outlining your qualifications and why you're a great fit for this role.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Boca Raton, FL: Relocate before starting work (Required)

Work Location: In person