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Administrative Assistant
Beyond IT Support
Bradenton, FL | Full Time
$57k-83k (estimate)
4 Months Ago
IT Support Technician Level 2
Beyond IT Support
Lilburn, GA | Full Time
$45k-56k (estimate)
0 Months Ago
Administrative Assistant
Beyond IT Support Bradenton, FL
$57k-83k (estimate)
Full Time 4 Months Ago
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Beyond IT Support is Hiring an Administrative Assistant Near Bradenton, FL

Job DescriptionCandidate must have a working understand of computer hardware and software. Basic Functions:
  • Office Assistant Answer Phones, Greet walk in customers
  • Full Quote cycle using ConnectWise Sell
  • Work with customers and support to answer client questions.
  • QuickBooks AR/AP approved quotes and ordered parts
  • Quickbooks AR work
  • Purchase approved equipment.
  • Communication with customers and pending customers
  • Nurture leads
  • Answer sale calls
  • Work within Sell to create templates
  • Attend networking events
Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of Customer Requests, must be able to meet SLA's
  • Ability to multi-task
  • Ability to work in a team and communicate effectively.
  • Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support, following ticket to resolution.
  • Responsible for entering all time and expenses in ConnectWise as they occur.
  • Enter all work as service tickets in ConnectWise.
  • Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Clear working knowledge of ConnectWise

Job Summary

JOB TYPE

Full Time

SALARY

$57k-83k (estimate)

POST DATE

02/29/2024

EXPIRATION DATE

08/06/2024

WEBSITE

beyonditsupport.com

HEADQUARTERS

Norwalk, CT

SIZE

<25

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IT Support Technician Level 2
Beyond IT Support
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$45k-56k (estimate)
0 Months Ago

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