Rehash & Follow-Up Sales Specialist

REHASH & FOLLOW-UP SALES SPECIALIST

Department: Sales

Reports To: Director of Sales

Location: Lombard, IL

Employment Type: Full-Time

Compensation:

• Base Salary: $55,000 - $60,000

• Performance Bonuses & Commission

• On-Target Earnings (OTE): $70,000 - $90,000

Position Overview

TORQ Coatings is hiring a Rehash & Follow-Up Sales Specialist to help turn missed opportunities into closed business.

Every month, homeowners meet with our Design Consultants and receive estimates for their projects. While some move forward right away, many need additional time, information, or reassurance before making a decision. In this role, you’ll reconnect with those homeowners, address concerns, answer questions, overcome objections, and help guide them toward the right solution.

If you’re driven by results, enjoy building relationships, and thrive on turning “not now” into “yes,” this is an excellent opportunity to make a direct impact on company growth.

What You’ll Do

• Follow up on unsold estimates through phone, text, email, and CRM campaigns

• Contact homeowners within 24-48 hours after their consultation

• Review proposals and identify opportunities to re-engage prospects

• Handle pricing objections, timing concerns, financing questions, and competitive comparisons

• Schedule revisit appointments when necessary

• Present financing options and promotional offers

• Maintain detailed CRM notes and follow-up activities

• Work closely with Design Consultants and Sales Leadership

• Generate referral opportunities from existing prospects

• Reactivate aged leads and past estimates

• Assist with inbound sales opportunities as needed

Key Performance Indicators (KPIs)

• Rehash Closing Percentage

• Revenue Generated from Rehash Opportunities

• Outbound Calls Made

• Follow-Up Conversations Completed

• Estimates Reactivated

• Appointment Reschedules

• Financing Conversion Rate

• CRM Compliance

• Lead Response Time

What Success Looks Like

• 100 outbound follow-up attempts per day

• Consistent pipeline management

• Strong objection handling skills

• Ability to recover deals that others have lost

• Positive attitude and persistence

• Revenue growth through follow-up sales efforts

Ideal Candidate

• Previous sales experience required

• Home improvement experience preferred

• Comfortable making high-volume outbound calls

• Excellent phone and communication skills

• Competitive and goal-oriented

• Organized and process-driven

• Strong CRM and technology skills

• Coachable and willing to learn

Why TORQ Coatings?

• Fast-growing company expanding throughout the Midwest

• High-quality preset leads and opportunities

• Industry-leading products and warranties

• Strong leadership support and training

• Opportunity to advance into Inside Sales Leadership, Sales Management, or Design Consultant roles

• Be part of building the next great coatings company in the Midwest

If you love following up, hate leaving money on the table, and enjoy helping homeowners make confident buying decisions, we’d love to hear from you. Apply today and join the TORQ Coatings team!