What are the responsibilities and job description for the Service Desk Analyst position at San R&D Business Solutions?
Shift Schedule:
- Tuesday through Saturday (4 PM to 12:30 AM EST) - Sunday Monday Rest Days
- Saturday through Wednesday (12 PM to 8:30 PM EST) - Thursday Friday Rest Days
Job Descriptions:
- Respond to tech inquiries via email, through online chats, over the phone, or in person. Inform customers about IT products and services.
- Walk customers step-by-step through the problem-solving process.
- Help with troubleshooting hardware and software.
- Follow up with customers to ensure satisfactory service.
- Communicate customer feedback to the appropriate internal team members.
Skills and qualifications:
- 2-4 years of experience in Service Desk.
- Excellent problem-solving and analytical skills.
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
- The ability to break down technological processes and deliver clear, step-by-step instructions.
- Patient, friendly demeanor with a great aptitude for listening. Strong verbal and written communication skills. Commitment to providing exceptional customer service.
Preferred qualifications:
- Passion for problem-solving and customer service.
- Tech savvy, with experience working in a tech-related field.
- Ability to diagnose and resolve a variety of technical issues.
- Team-oriented mindset with an openness to constructive feedback.
- Eagerness to learn new technologies and systems.
- Experience working as an IT help desk technician or in a similar customer support role.
Job Type: Contract
Pay: From $30.00 per hour
Expected hours: 160 per week
Work Location: Hybrid remote in Woonsocket, RI 02895
Salary : $30
